Can't redeem rayban meta offer

[hafizeakyildiz]

Is there a way to redeem offers? I've been trying forever and their system asks me to pay in full for Rayban glasses. Or was I scamed by Verizon? 

[vzw_customer_support]

Those Raybay sunglasses by Meta look super cool, hafzeakyildiz. I'm sorry to learn that you're having trouble redeeming the offer. Can you talk me through the steps you're taking to redeem the offer? 

What happens if you follow these steps:

Sign in to My Verizon, Navigate to the My Verizon account page, Click on Ray-Ban Meta Smart Glasses, on us redemption tile under Make the Most of Your Plans. Review and accept terms, and select Claim offer. You would then be prompted for shipping information, and then a submit button to submit the order.

-Joseph

[Junjun97]

When I did the redemption I was sure I selected the clear transition green lens black frame glasses…. I’m almost positive I had a choice unless I was not on the correct claim page or website. Does the Verizon smart glasses redemption allow you to choose a specific type of lens and frame color? PLEASE LET ME KNOW!…. I haven’t opened mines yet! Mainly because I don’t think I have the selected glasses but if your saying everyone gets the same type of glasses and I wasn’t paying attention so open and enjoy, I will but I thought we could choose the color and lens type. 
please respond soon, I’ll wait before returning or to wear them. 
thanks for your help with current Verizon customers questions…..

[Adonisleonard5]

I also need help please. I was told my the door to door salesman if we got the 80$ a month verizon plan , after 2 months we would be able to get the Meta Ray Bans. I'd appreciate some assistance.  Thank you! I don't even see an option to redeem 

[vzw_customer_support]

We can help you with redeeming this offer. Have you gotten an email stating that you can redeem the offer? Have you checked your My Verizon account under the Home tab? ~Peter

[mhaque25]

Hello - I am facing similar issues. I've added it to my cart and it's showing my total is $299 + taxes. Can you please assist? It prompts me to pay with my Verizon card and is NOT showing up as free.

[vortexdude21]

I have this same issue!

[vzw_customer_support]

@vortexdude21  wrote: I have this same issue!

vortexdude21, I see you're reporting having some issues with the Ray-Ban Meta offer. Sorry about that, and for sure I want you to be able to claim that if you qualify. First, let's just go over a few of the general requirments to make sure those are all met. Roughly when did you make your qualifying purchase? What equipment did you purchase to qualify? 

-John

[ElDonCheeCho]

Likewise, I've waited over the time period with the required plan & equipment. Still no promotion redemption available..

[vzw_customer_support]

I know how eager I would be to get my promotion after waiting through the wait period to redeem the offer, ElDonCheeCho. I am happy to help take a look into this promotion for you. I will need account access to assist. Please be on the lookout for a private message from me.

-Joseph

[Junjun97]

Check the app under account and the select perks…. Only after 60 days will you see the link for them

[ElDonCheeCho]

I appreciate your help with the information , but this is something I’ve been waiting on for awhile already. I’m 90+ days past the promotion & I’m still waiting for a redemption tile or email… 

[Rmarlor]

I am having the same problem here.

[vzw_customer_support]

Hello, Rmarlor. Help is here as we always want to see our customers receive their promotion. Please tell us more. What steps did you take to complete the redemption process? 

-Natasha

[Phillippesilva]

I went to a Verizon store to find out how to receive mine and the employee there said he had never received it and didn't know anyone who had.

[vzw_customer_support]

Oh, no! We are truly sorry to see you in this offer dilemma. We understand the importance of managing your deals. Verizon wants to offer the support you need.

Sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[Junjun97]

Must wait 60 days after starting service and then check the app select account and then select perks, it will be there only after 60 days pass or your 3rd billing cycle which u must pay before u see it

[stevegrady64]

I am having the same issue. I have spoken with verizon customer support numerous times  thru chat and on the phone. I was supposed to be able to redeem on September 22, I was told to try again on the 26th. When that did not work I was assured that I would be able to redeem on Oct 3rd; NOPE! I was told today to try October 7th! If that doesn't work, after almost 20 years, it may be time to try ATT. It seems Verizon does not have to follow through on promises, but if I don't follow through with my promise to pay, they can ruin my credit! 

[vzw_customer_support]

stevegrady64, we want to make sure that you're able to redeem the offer you're expecting. Please tell us, is this in regard to Fios or Wireless (mobile) service? 

~Izzy

[stevegrady64]

Verizon 5G home internet 

[Junjun97]

Yes, u must have that for 60 days in order to get the free smart glasses, no matter how long you stay with Verizon or pay bill u must have home internet without that you will not receive them