Can’t redeem rayban

Jmalle87
Enthusiast - Level 1

I am trying to claim my ray bans but the offer to redeem them is nowhere to be found it was just there 24hours ago now it’s gone 

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1 Solution
vzw_customer_support
Community Manager
Community Manager

If you’re experiencing this issue, there’s a few reasons an offer, promotion, or rebate might not appear or apply. These can include not meeting the requirements for the offer. An error with the promotion system or not submitting for the rebate/offer in the right timeframe. 

 

A great reference for our mobile promotions, offers, and rebates can be found here: https://www.verizon.com/support/device-rebate-faqs/

 

If you need assistance with this issue or anything else, please contact us. -John

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2 Replies
vzw_customer_support
Community Manager
Community Manager

We want you to get the promotion you qualify for. To better assist you, please tell us a little more. Is your service residential/Fios or Mobile? Have you received a confirmation email?

 

~Maria

vzw_customer_support
Community Manager
Community Manager

If you’re experiencing this issue, there’s a few reasons an offer, promotion, or rebate might not appear or apply. These can include not meeting the requirements for the offer. An error with the promotion system or not submitting for the rebate/offer in the right timeframe. 

 

A great reference for our mobile promotions, offers, and rebates can be found here: https://www.verizon.com/support/device-rebate-faqs/

 

If you need assistance with this issue or anything else, please contact us. -John