Cannot redeem $200 Amazon gift card offer

I switched my internet service to Verizon on 12/14/2023. I am supposed to receive the $200 Amazon gift card offer. When I go under my account on the app under redeem offers section- there are 4 offers there. When I click on any of the other three offers, it takes me directly to where I can redeem the offer. However, when I click on the Amazon offer, it does nothing. It seems that there is no link or the link is broken for the Amazon offer. My husband has called customer service at least three times, and each time, they tell him that it’s all set to go.

This is becoming a bit frustrating. I see on here that many others have also had this issue, but I have not come across any comments on the forum that provide the solution.

Accepted answers

vzw_customer_support

Hello, having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help:

The redemption process begins upon the activation of your qualifying 5G Home Plus Plan.
- Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account.
Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours.
- You can check your redemption status at https://www.yourdigitalrebatecenter.com/#!/check-my-status
Qualifying customer may also want to check their spam folder for the below Subject and Sender:
- Email Subject: Your Gift Card has Arrived
- Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com
If you still have questions about your gift card redemption, status and eligibility, please let us know, so we further can assist you.

For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/

~Gilbert

All comments

haileynwhite12@yahoo.com

This is exactly what’s happening to me! I was going to call today but figured it would be a waste of time as I’ve seen so many other people have the same issue. It’s so frustrating! Following along to see if you ever get any answers

vzw_customer_support

We are here to help you with the Amazon Gift Card promotional offer. Thank you for providing the date the service was added. Let's get more detail so next stepscan be identified. Please reply to the Private Message sent so your accont details can be discussed in a secure channel.

-Deb

Contreras312

Hi I am experiencing the same issues as explained above with the Amazon gift card is there anyway I can get a little help redeeming it.

vzw_customer_support

Thank your for taking the time to reach out again about your experience with the Amazon Gift Card. Previously you stated this was Verizon Fios. We mentioned a couple days ago, in this channel we are able to address Verizon Wireless promotions and offers. For the best assistance with the Amazon Gift Card, please contact FIOS directly at Phone:1-800-837-4966.

-Deb

vzw_customer_support

Contreras312, we're sorry for the issues you're having with the gift card. We'd be happy to help you get your gift card redeemed. We're going to send you a Private Message so we can get started.

~Jesse

zebriod

I am also having a similar problem while redeeming. The amazon show is greyed out and when I try to select the amazon gift card for redemption it freezes up and does nothing.

cshewbart

How do the rest of us get a response on why we can’t redeem our cards, Deb?

Pedrosmith

Try contacting Verizon through a different channel, such as Twitter direct messages or their Facebook page. Additionally, explore the online community forums further, focusing on posts with a recent solution mention. Persistence and exploring alternative communication channels may be key to getting your $200 gift card.

vzw_customer_support

Hello, cshewbart. Help is here. Please advise of the steps taken thus far to redeem the gift card. Did you go to your My Verizon account?

Sign into My Verizon, navigate to My Verizon account page, Click on Get your choice on us: Amazon Echo Show 10 or $200 Amazon.com Gift Card.

Please let us know.

-Natasha

tz29

I am having trouble as well. The offer is in my account, and I was able to redeem the Xbox. However, when I try to redeem/claim the amazon giftcard, when it redirects, I am given an error message.

cshewbart

Yes I’ve done all of that. It’s not even an option to chose

ericadam7480

So frustrating! Signed up for 5G internet December 14, 2024. Called Verizon CSR and told the card would be coming. Received email today time is running out. Unable to locate where to sign up. HELP!

ericadam7480

Very frustrating. I have contacted customer service. Unable to sign up to for $200 Amazon card. Signed up for 5G internet on December 14, 2023.

Marvelx3

I am having same issue. I got the FIOS offer for Xbox and @$200 Amazon gift card

I was able to redeem for the XBox and get a confirming email.

The Gift Card shows as redeemed but I never received the card and do not see a redeemed on date.

vzw_customer_support

tz29 We're sorry to read that you're not able to redeem your Amazon card offer. We'll be sending a private message. ~Peter

vzw_customer_support

We are here to help with your promotion concerns. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

TimC169

I have this same issue. Can you please help me?

Mseiter

I'm having the same issue. I attempted redeeming it through the app and it wouldn't let me. Attempted online and it seemed to work.. But never gave me the code. Now it says I redeemed it, yet never received.

vzw_customer_support

We would love to help. What error are you running into TimC169? Where are you attempting to redeem this at? -Joe

vzw_customer_support

Hello, having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help:

The redemption process begins upon the activation of your qualifying 5G Home Plus Plan.
- Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account.
Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours.
- You can check your redemption status at https://www.yourdigitalrebatecenter.com/#!/check-my-status
Qualifying customer may also want to check their spam folder for the below Subject and Sender:
- Email Subject: Your Gift Card has Arrived
- Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com
If you still have questions about your gift card redemption, status and eligibility, please let us know, so we further can assist you.

For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/

~Gilbert

Lainee

Had same issue. The email ended up being in my spam folder. Glad I checked this forum on solution.

jackalin32

I activated my 5G home internet in December. Per the instructions, I went into My Verizon and selected the Amazon gift card offer. However, I never received any kind of email or other confirmation. Not in Spam or elsewhere. I did this twice in January and again in February. When I check the rebate link in your post, it cannot be found. Sounds like the request was never processed. Requesting your assistance.

tbonecapone19

I have this same issue. I signed up for service in late december, had service installed on 1/27/24. I got an email to redeem my gift card and did so on 1/31/24. It said that a link should be emailed within 24 to 48 hours. After I didn't receive that I called customer service, and they said to wait another 7 business days - and still nothing. I then called again who said they see that I attempted to redeem the gift card, but it was never sent out - they connected me with blackhawk (the agency that handles the distribution) and blackhawk said it was a verizon issue.

I called back again yesterday and spoke with a rep who says in the verizon system my gift card has been registered, but no reference number has been created. The rep said everything points to blackhawk needing to re-issue the card, but I can't contact them. The two phone numbers I was given leads to no help.

Verizon, why in the world would you offer these perks without having a way to deliver them. It's false advertising and you're taking advantage of people. Please reach out to me via private message to finally get this sorted after over a month of trying.

dustylinke

I have had similar problems. I have been trying to get the gift card for about 5 months. However, I have reached out to the store and multiple reps over the phone and via text and have had zero follow up. I have been given varying feedback per rep, told that I would get a $20 credit to my account for my troubles that didn’t happen and am now just more confused especially after Verizon told me that my e-mail wasn’t current when for 8 years I have been getting e-mail from Verizon. So my problem is that though my grievance has been escalated three times, no one has followed up with me.

vzw_customer_support

We definitely want to help ensure you are able to receive any promotion you are eligible for. We'll be sending you a Private Note for more information.

-Christopher