Cannot redeem $200 Amazon gift card offer
Kristy17
Enthusiast - Level 1

I switched my internet service to Verizon on 12/14/2023. I am supposed to receive the $200 Amazon gift card offer. When I go under my account on the app under redeem offers section- there are 4 offers there. When I click on any of the other three offers, it takes me directly to where I can redeem the offer. However, when I click on the Amazon offer, it does nothing. It seems that there is no link or the link is broken for the Amazon offer. My husband has called customer service at least three times, and each time, they tell him that it’s all set to go.

This is becoming a bit frustrating. I see on here that many others have also had this issue, but I have not come across any comments on the forum that provide the solution.

1 Solution
vzw_customer_support
Customer Service Rep
Hello, having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help:
  1. The redemption process begins upon the activation of your qualifying 5G Home Plus Plan.
  2. - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account.
  3. Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours.
  4. - You can check your redemption status at https://www.yourdigitalrebatecenter.com/#!/check-my-status
  5. Qualifying customer may also want to check their spam folder for the below Subject and Sender:
  6. - Email Subject: Your Gift Card has Arrived
  7. - Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com
  8. If you still have questions about your gift card redemption, status and eligibility, please let us know, so we further can assist you.
For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/

~Gilbert

View solution in original post

31 Replies
Beans67
Enthusiast - Level 1

This is exactly what’s happening to me! I was going to call today but figured it would be a waste of time as I’ve seen so many other people have the same issue. It’s so frustrating! Following along to see if you ever get any answers😩

vzw_customer_support
Customer Service Rep

Thank your for taking the time to reach out again about your experience with the Amazon Gift Card.  Previously you stated this was Verizon Fios.  We mentioned a couple days ago, in this channel we are able to address Verizon Wireless promotions and offers.  For the best assistance with the Amazon Gift Card, please contact FIOS directly at Phone:1-800-837-4966.  

-Deb

vzw_customer_support
Customer Service Rep

We are here to help you with the Amazon Gift Card promotional offer.  Thank you for providing the date the service was added.  Let's get more detail so next stepscan be identified.  Please reply to the Private Message sent so your accont details can be discussed in a secure channel.

-Deb

Contreras312
Enthusiast - Level 1

Hi I am experiencing the same issues as explained above with the Amazon gift card is there anyway I can get a little help redeeming it.

vzw_customer_support
Customer Service Rep

Contreras312, we're sorry for the issues you're having with the gift card. We'd be happy to help you get your gift card redeemed. We're going to send you a Private Message so we can get started.

~Jesse

0 Likes
zebriod
Enthusiast - Level 1

I am also having a similar problem while redeeming. The amazon show is greyed out and when I try to select the amazon gift card for redemption it freezes up and does nothing.

vzw_customer_support
Customer Service Rep

We want to make sure that you are able to redeem this promotion without any issues, and we will be glad to help. We sent a Private Message for assistance. ~Geo

NoAmazongift
Enthusiast - Level 1

I’m having the same problem I’ve contacted Verizon probably 10 times already and nothing is helping. Honestly just about to cancel. If they can hold up their end, I’m not going to either.

vzw_customer_support
Customer Service Rep

We want to make sure that you're able to redeem your promotion, NoAmazongift. To better assist, we'll be sending a Private Message. 

 

~Izzy

Kaiiserr
Newbie

I am having a similar issue. The Xbox offer has been redeemed however when i try to redeem the amazon gift card i get a message saying it has already been redeemed. however i have yet to receive it anywhere.

0 Likes
vzw_customer_support
Customer Service Rep

Hello, Kaiiserr, i'm sorry to hear you're running into an issue when trying to redeem your Amazon gift card. So we can best assist, we will be reaching out via Private Message.

-Lauren

cshewbart
Newbie

How do the rest of us get a response on why we can’t redeem our cards, Deb?

0 Likes
vzw_customer_support
Customer Service Rep

Hello, cshewbart. Help is here. Please advise of the steps taken thus far to redeem the gift card. Did you go to your My Verizon account? 

Sign into My Verizon, navigate to My Verizon account page, Click on Get your choice on us: Amazon Echo Show 10 or $200 Amazon.com Gift Card.  

Please let us know.

-Natasha

cshewbart
Newbie

Yes I’ve done all of that. It’s not even an option to chose 

0 Likes
vzw_customer_support
Customer Service Rep

Thank you for this information. We will be sending a private message. ~Peter

vzw_customer_support
Customer Service Rep

We are ready to help. Please reply to our Private Message, so we can get started.

~Maria

ericadam7480
Enthusiast - Level 1

Very frustrating.  I have contacted customer service.   Unable to sign up to for $200 Amazon card.  Signed up for 5G internet on December 14, 2023.

0 Likes
vzw_customer_support
Customer Service Rep

We are here to help with your promotion concerns. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

Pedrosmith
Enthusiast - Level 1

Try contacting Verizon through a different channel, such as Twitter direct messages or their Facebook page. Additionally, explore the online community forums further, focusing on posts with a recent solution mention. Persistence and exploring alternative communication channels may be key to getting your $200 gift card.

0 Likes
tz29
Newbie

I am having trouble as well. The offer is in my account, and I was able to redeem the Xbox. However, when I try to redeem/claim the amazon giftcard, when it redirects, I am given an error message.

0 Likes