Costco Verizon $100 shop card rebate offer
vistags
Enthusiast - Level 2

Hello,  We bought an Iphone 15 PRO from Costco  in Bend, Oregon on Nov 11, 2023 we were suppose to get a $100 Costco gift card. 

I have not seen  the Gift card in email yet

 

Steve

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1 Solution
vistags
Enthusiast - Level 2

Costco is sending another Email so i am good now.

Thanks

View solution in original post

25 Replies
vzw_customer_support
Customer Service Rep

We want to make sure that you are able to redeem your promotion. Please tell us, have you checked on My Verizon? Also, don't forget to check on your spam folder.  ~Geo

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vistags
Enthusiast - Level 2

Checked Spam folders nothing seen

Where do i look on My verizon?

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vzw_customer_support
Customer Service Rep

vistags, we're sorry for the previous message. The shop card won't show up on the app. The e-mail will come from costco@digitalshopcard.costco.com. Please check and let us know if you see it.

~Jesse

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vistags
Enthusiast - Level 2

I only have a digitalshop card from March 2023 which was for flooring we purchased.  I donot have anything from November 11, 2023 or later.

 

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vzw_customer_support
Customer Service Rep

vistags, no worries. We can help you get this taken care of. We're sending you a Private Message so we can figure out what's going on.

~Jesse

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vzw_customer_support
Customer Service Rep

 

OK Vistags and have you reached out to Costco? To see when the gift card will be delivered? -Joe

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vistags
Enthusiast - Level 2

No i haven't contacted Costco I thought Verizon was the one sending the card.  IS there a number to call at Costco?  the Verizon kiosks does opt have a phone.  

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vistags
Enthusiast - Level 2

Costco is sending another Email so i am good now.

Thanks

vzw_customer_support
Customer Service Rep

Vistags, glad to see Costco is sending you another email and that you are good to go.

 

We want to take this moment to promote our My Verizon application: m.vzw.com/m/myverizonapp. It is the quick, easy and convenient way to monitor and manage your account. Anything, from device updates to plan / feature changes to usage / invoice / payment details, is available in the palm of your hand.

Thanks for being the best part of Verizon.

~Gilbert

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Tigers1968
Newbie

I need help with this topic too.  Purchased two new phones at verizon kiosk at Ft. Wayne Costco in December 2023 and was to have received Costco shop card/s.  Haven’t yet received.  

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rsandi5218
Newbie

Our Costco Verizon  kiosk is gone. Replaced by T-Mobile. talked to Costco manager. He gave me a phone number to Verizon. The Verizon rep says no gift card will be sent. The gift card was promised by a Verizon kiosk employee not Costco. 

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rsandi5218
Newbie

My Costco Verizon kiosk has been replaced by TMobile. I asked the Costco manager. He gave me a phone number. That number was to Verizon. After a long talk with a person we came down to this: "No gift card will be sent have a nice day".

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chertchert
Newbie

I have the same situation, I purchased from Costco 12/21/2023 and have not yet received the shopcard... Please help. Thanks!

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bigslim187211
Enthusiast - Level 1

I have passed the 90 day plus 14 week time frame for the $600 I am owed as well.  I have checked my spam, Junk etc.  Seems they want people to forget.

vzw_customer_support
Customer Service Rep

Hey there, bigslim187211, we can help make sure you receive your Costco Shop Cards. So we can best assist, we will be reaching out via Private Message.

-Lauren

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MattyG208
Enthusiast - Level 1

@vzw_customer_support 

I am having the same issue as well. We bought phones in December 2023 and it has now been past the 90 days plus 14 weeks. I have searched all folders of my email & found no gift card. Please reach out to me. We have had nothing but trouble since we upgraded. We have reached out to Verizon and received no help/support. The Verizon kiosks in Costco are all gone now. 

vzw_customer_support
Customer Service Rep

We know the importance of managing your account, especially if you are administering your promotions. Verizon is here to help.

 

You can always view the promo details, through our official page: https://www.verizon.com/deals/.

 

We sent you a Private Message. Please review at your earlies convenience.

~Gilbert

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MattyG208
Enthusiast - Level 1

I received your private message and others from multiple reps. Everyone says they will help but no one has helped. I still haven’t seen my Costco shop cards as promised and I upgraded 2 phones in December of 2023.

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Risbrnr1
Newbie

I am looking for help here as well. Purchased 4 phone upgrades in December 2023 from a costco kiosk. I have checked my spam and regular mail folders for any messages from [email address removed per the Verizon Terms of Service] and have nothing. I am owed a total of 4-$100 gift cards. I am well past the 90 day return and 14 week waiting period. There are no more verizon kiosks in costco for me to talk to. Please help. 

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vzw_customer_support
Customer Service Rep

We're sorry to read that you have not gotten your offer. We will be sending a private message. ~Peter

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