So I signed up for 5G home internet back in February during the TV promotion and was told I could claim it after 60 days of service. The assured me that I would still have the option to claim it even after the promotion ends since I was signing up during that promotion. Today I contacted support to see about getting the TV and they said the offer was no longer valid and that I can’t claim it. I told them that’s incorrect since you have 60 days after the offer becomes valid to claim it. They said they’d look into it but shortly after the agent disconnected from the chat which forced me to wait another 30 minutes just to explain the same issue. Look if you guys can’t hold your end of the deal then don’t offer something you can’t provide. It’s false advertising to say “sign up and get a Samsung TV or Oculus quest 3s on us.” I signed up during the promotion and followed all the rules, it should be honored.
Resolution Update: By partnering with support, we clarified the eligible promotion and took proper steps to honor the offer. If others encounter similar problems with redeeming a promotion they qualify for, we recommend first reviewing our 5G/LTE Home and Home Plus offer FAQs here to receive guidance on how to redeem a qualifying offer: https://www.verizon.com/support/5g-home-offer-faqs/
If you meet all eligibility requirements for your specific 5G/LTE Home promotion and are still experiencing issues, please contact us for further assistance.
Thank you for being a 5G Home Internet customer with us. We definitely want to make sure you get all the promotions you were eligible for. Sending over a Private Message so we can take a look into this together.
Hello Sammybear023! We want to make sure that you receive the promotions that you qualify for. Please look out for a private message to better assist you.
Having the exact same issue. June 18th was my date, but amazingly the tile is no longer there on the 18th... anyone have luck claiming the free TV offer?
Good morning. thank you for bringing this concern to our attention. It is not our intention to delay any promotion redemptions, and I'd love to review your account to see why you have not yet recieved the option to claim your offer. Im sending you a private note in order to get this resolved.
Hello, otherwise1. Ensuring you receive your rightful promotion is a must and help is here! Please share more info. When did you activate the service? Was there an issue with claiming the offer via your online My Verizon account? If yes, what was it?
I'm having the same problem, my redeem date was the 28th! They really pooped the bed with this one. Seems legally dubious to claim to offer something and not give it to so many.
Oddly encouraged to see this forum. Same exact issue, had a tile with the 'return on June 28th' to redeem and now it is no where to be found! I've scoured the website, all the perks, the plan details and it is gone. Verizon, how can I redeem my free TV offer? Providing an incentive to sign up for something and then hiding it after the fact is extremely shady.
Hello jcolorado1, we want to make sure our customers receive the promotions they qualifed for. So that I can gather some more information, I will be reaching out to you via Private Message. -Dee
Good afternoon Tpot94. When did you activate the service? Was there an issue with claiming the offer via your online My Verizon account? If yes, what was it?
