1 Solution
So,
I, like many others, signed up for the home internet during the "Free Xbox Series S" deal and was told that in 14 days I would be eligible to claim my gaming system. No problem. I waited and on the 14th day I received an e-mail from Verizon telling me that my Xbox was ready to be claimed. (The fine print says I have 60 days to do so).
I clicked the link that was supposed to take me to my account and to a tile to redeem the system. No tile to redeem was on my account anywhere under the "Make the most out of my plan" section. So I called Verizon (I needed to switch my phone service over anyway). The representative on the phone said he wasn't sure why it was not showing up, as my account was eligible and he put in a trouble ticket for me.
I have not heard back on the trouble ticket at all, so today I called again. I was told by the representative lady that the e-mai (which specifically says my Xbox was ready to be redeemed) that the e-mail was just a reminder to let me know that I was eligible and that I would need to wait 60 days before I could claim it (Which, if you remember the fine print on the e-mail means that the offer would then be null and void).
I asked to speak to a supervisor and was given the run around for more than an hour waiting for the supervisor who was not available. I was then told to wait another 10 days and then to try again and it should be available. So I'm curious if anyone out there has actually been able to redeem their Xbox or not? She said that there was never a trouble ticket put in by the first representative (when i could clearly see it in the My Verizon app) and that the supervisor, while not available, had her put in a trouble ticket for it and that I should wait to hear from Verizon.
Anyone actually gotten their Xbox? It seems like quite a number of people in the forums are having similar issues. Any help would be greatly appreciated.
Solved! Go to Correct Answer
We're here to help with your concern regarding this offer. Is the offer showing on your My Verizon account? ~Peter
Hi!
I have the same problem! Spent 2.5 hours on the phone with them. First guy opened the ticked for me. The ticket just got closed with “resolved” status. Basically they just closed it. They we telling me to wait 60 days to redeem and it clearly states that after 60 days the promotion expires. As you are not the only person trying to redeem the x-box.
I am having the exact same issue and not confident at all that I'll ever be able to claim the free Xbox I was promised....
We're sorry to read that you have not been able to redeem your offer. Are you getting an error when trying to redeem? ~Peter
I was able to claim my no issue and scheduled it to pick up at the store and had the accessories shipped to my house I've had problems like this before it seems like you need to speak to a seasoned veteran I had to call several different times and was finally connected to a team member that was very nice and helpful and went over and above their duties to make sure I was taken care of even if they had a slight accent that was hard for me to understand they sure understood me better than the people that speak English clearly there's a lot of people that are on the team that does not do their job and acts like they can help you or is there anything else they can help you with besides the stuff that you need help with LOL
We're here to help with your concern regarding this offer. Is the offer showing on your My Verizon account? ~Peter
Thank you for helping me out with this issue Peter! I truly appreciate it. I have received the new e-mail with code and have been able to claim the xbox. Thank you again for your time. The Verizon Community is obviously the place to ask all of your questions to get them sorted out in a timely manner.
Respectfully,
Highly Combustible
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