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I got the free Amazon gift card and free Xbox deal for cyber Monday. I got the gift card but I cannot redeem the Xbox and I have called and chatted 10-15 times in the last week each person gives me a different answer or excuse with no resolution.
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We're sorry about the issues you're having with your Xbox redemption. There's a known issue with the redemption of those Xbox Series S that's being worked on. There's a planned fix coming on 12/13/23 and after that you'll be able to redeem.
We'd like to take a look at alternatives, so we'd like to send you a Private Note so we can help.
~Jesse
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They told me I just got my equipment set up today activated said once it updates to complete or whatever I could redeem it today
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So I messaged back and they said just wait until morning and check again go from there
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so we'll see later or in morning if it shows up
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Hey there, Chris2155, we're just checking in with regard to your promotion. Were you able to redeem your offer?
-Lauren

