Free Xbox offer
Bseramur
Enthusiast - Level 1

I got the free Amazon gift card and free Xbox deal for cyber Monday. I got the gift card but I cannot redeem the Xbox and I have called and chatted 10-15 times in the last week each person gives me a different answer or excuse with no resolution. 

5 Replies
vzw_customer_support
Customer Service Rep

We're sorry about the issues you're having with your Xbox redemption. There's a known issue with the redemption of those Xbox Series S that's being worked on. There's a planned fix coming on 12/13/23 and after that you'll be able to redeem.

 

We'd like to take a look at alternatives, so we'd like to send you a Private Note so we can help.

~Jesse

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Chris2155
Enthusiast - Level 2

They told me I just got my equipment set up today activated said once it updates to complete or whatever I could redeem it today 

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Chris2155
Enthusiast - Level 2

So I messaged back and they said just wait until morning and check again go from there 

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Chris2155
Enthusiast - Level 2

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 so we'll see later or in morning if it shows up

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vzw_customer_support
Customer Service Rep

Hey there, Chris2155, we're just checking in with regard to your promotion. Were you able to redeem your offer?

-Lauren

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