I switched to Verizon because they were running a promotion for a free Xbox if I switched to 5 g internet. I confirmed with the Verizon rep in the actual store I was signing up for the correct service to receive this promotion but it was handled through online. After signing up I called to confirm with Verizon and was told to wait for an email to redeem my Xbox then weeks passed and I didnโt receive anything then I contacted Verizon again and was told after my first internet bill was processed that I would get an email. Well today was the day my bill was processed and I called Verizon again about the Xbox and now Iโm told I was given wrong information by 3 representatives. I feel taken advantage of and misled by this company and Iโm very upset .Over 4 hours on the chat with them today and not including the 3 previous times I contacted them. I do not like this company and will be switching to another provider
Laurakw24, we want to make sure you're able to take advantage of the Xbox promotion and we're going to do everything we can to help. Please be on the lookout for a Private Message so we can gather more details.
~Jesse
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