I bought my home internet back on Jan 2nd and Verizon still has not come up with a solution to give me the xbox.
I have spoke with 6+ different Verizon agents and each one of them tell me the same story.
They confirm that I am eligible for the xbox and they will open a ticket and add an escalation so it gets resolved within 5 days. Then they promise me that i will for sure get an email sent with all the details on how to redeem the xbox.
After every 2 weeks of no responses from Verizon or any details on the xbox redemption, I contact a Verizon agent again and same old story. Each time i have to go through my entire story and I'm either on the phone or on the computer with a live agent for several hours.
Let's get you that Xbox promotion ASAP. We don't want you to miss out on a single promotion, and we're going to do everything we can to help you. Please be on the lookout for a Private Message so we can help.
~Jesse
I have the same situation. Multiple calls but still no Xbox email. Was yours ever resolved?
Hey there, Ltortorella, we know it's important that you receive your promotion. So we can best assist, we will be reaching out via Private Message.
-Lauren
Start a new topic or ask questions in the open forum.
