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Has ANYONE actually received the 5G Home Internet Promotion for Xbox Series X

I bought my home internet back on Jan 2nd and Verizon still has not come up with a solution to give me the xbox.

I have spoke with 6+ different Verizon agents and each one of them tell me the same story.

They confirm that I am eligible for the xbox and they will open a ticket and add an escalation so it gets resolved within 5 days. Then they promise me that i will for sure get an email sent with all the details on how to redeem the xbox.

After every 2 weeks of no responses from Verizon or any details on the xbox redemption, I contact a Verizon agent again and same old story. Each time i have to go through my entire story and I'm either on the phone or on the computer with a live agent for several hours.

Comments

Verizon_Support

Let's get you that Xbox promotion ASAP. We don't want you to miss out on a single promotion, and we're going to do everything we can to help you. Please be on the lookout for a Private Message so we can help.

~Jesse

Ltortorella

I have the same situation. Multiple calls but still no Xbox email. Was yours ever resolved?

Verizon_Support

Hey there, Ltortorella, we know it's important that you receive your promotion. So we can best assist, we will be reaching out via Private Message.

-Lauren

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