We were promised a Home Depot Gift card or Nintendo switch if we signed up for 5g internet. We waited the 65 days for it to pop up and it never did. We have called 6 times and spoke with various representatives who said they have “escalated the issue” and it should be issued to us…..it still has not. This is turning out to be a a gimic to get people to sign up for the 5g internet.
Hi @Sb313 ,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Help is here, Sb313! Getting your promotion is a must, and we can help. I see you stated that you contacted us regarding this issue. Do you know if a ticket was submitted. Were you ever able to redeem the promotion via your online My Verizon account?
-Natasha
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