Meta Quest 3d redemption

[KyleC1]

This is the date where I can redeem my Meta Quest 3s but the offer button is gone,  what are I supposed to do now?

[vzw_customer_support · Accepted solution]

So glad to hear you get to take advantage of the Meta Quest 3's promotion. The tile that has disappeared was a pre redemption tile and was supposed to disappear after 30 days. Please check your email as another email would have been sent out now that you're able to redeem your promotion. It will also require that when you are signing into MyVerizon, you are signed as the account owner or an account manager. The email to redeem will be sent on the 30th day from activation. I hope you find this information helpful

-Anthony

[KyleC1]

For the Meta Quest it was 60 days from activation, but I have not gotten an email for it yet. I will keep my eyes open for it though. Thank you.

[Tglick88]

I had the same thing and yesterday it said to come back today to redeem and now it’s entirely gone. Am I waiting for an email? Why did it say to come back to redeem on this date if it’s going to be gone and I’m waiting on an email? Please confirm process.

[Whereisyoculus]

I am haven’t the same issue and in the phone with support now

[Brandon97]

I have received my email stating that my Meta Quest is ready to redeem. I follow the link it provides and the tile for a meta quest is not present. What am I doing wrong?

[vzw_customer_support]

Hi Brandon97, thanks for bringing this to our attention. Be on the lookout for a private note we'll be sending you to look into your situation further. -Red

[alicialleak]

having the same exact issue. been dealing with this since July 3rd and spoken to several people hours on the phone and nobody seems to know what is going on. 

[vzw_customer_support]

Hi there alicialleak, we want to make sure you're able to redeem your Meta Quest offer. Please be on the look out for a private note to gather additonal information to help resolve this for you. 

~Brian

[1TNgirl]

It's been over the 60 days for me as well and have not received the email either. 

[vzw_customer_support]

Hello 1TNgirl, we want to help review your Meta Quest offer promotion. So, we can better assist, we will be reaching out via Private Message.

-Sarge

[Tglick88]

Update: contacted customer service and after a long chat they eventually issued me a promotional code that could be used to offset the cost to $0.00 through the myVerizon store. 

being that this seems to be something that has happened to a lot of people in this exact context I’m hoping this was just a operational error or oversight and not a deliberate ploy to make redeeming more difficult. 

[Chayym]

I’m having the same issue, already talked to customer service and they are suppose to be re-send me the email today but I still haven’t gotten it yet

[vzw_customer_support]

Chayym, we're here to help and ensure you are able to redeem your promotion successfully. Let me send you a private message to continue providing you with support. 

-Art

[Jlv123]

Same thing has happened to me but the chat specialist said I have to wait 5-7 days for them to investigate the issue. Never got my email and the day it could finally be redeemed the tile disappears. Wish they'd give me a promotional code as well....can someone do that? Guess I got the wrong chat agent...smdh

[vzw_customer_support]

Jlv123, we'd love to provide you with support with the promotion redemption for your Meta Quest S3. I will be sending you a private message to further look in to this. 

-Art

[vzw_customer_support]

Thank you for bringing this concern to our attention, we want to ensure you are able to claim the promotion.  Were you provided with a rebate or confirmation number? 

-Art

[Chayym]

Still no email, called again. Now I have to 7 more days to try and get the email again? This promotion is a farce 

[Kmccarty86]

I am having the same problem. No email. 

[vzw_customer_support]

We want to make sure you're getting any promotion that you qualify for. We'll be sending you a Private Note to help. -James

[myni]

I'm having the same issue, I have talked to customer service and there has been no email in over a week since 😞