Is anyone else having problems with the redeeming tiles disappearing? My tiles to redeem have been there all along and now that it's time to redeem they are no longer there. Wondering if it's an app issue. Yesterday I was told I would be able to redeem today bit so far no tile.
Same issue here, as well. A few days ago, a Verizon agent informed me I have to redeem the promo on the website only. They make it impossible for you to log into the website. I recommend filing a complaint with the BBB - it took only a few minutes - and this is the only way for the number of folks who were promised these items to begin to document the size of the problem, once someone knows a lawyer who is ready to take up this growing case...
Thank you for bringing this to our attention Sesame518 and we are concerned to read about your promotion experience. We are here to help. Please be on the lookout for a Private message from us.
-Andi
We're sorry about the issues with the redemption. Please make sure you wait 65 days from your activation date in order to redeem. There's also a known issue causing the tiles to disappear, however, we're aware and working on a solution. Please try again in 7 days.
~Jesse
I'm having the same issue as well.
Does this mean the Promo ended or all the Switch devices have been claimed?
@TheOneWhoWaits wrote: I'm having the same issue as well. Does this m ean the Promo ended or all the Switch devices have been claimed?
We have found that there’s been an issue with some customers being unable to claim the Nintendo Switch or $200 Target gift card offer. If you do qualify, and have not been able to claim the reward, please wait 5-7 business days before trying to redeem the reward. We’re trying to correct those issues, and hope to have things resolved then. Please wait to try again, in that timeframe.
I sincerely apologize for the delay, it frustrates us too when this kind of thing happens, as we all want you to be able to get those rewards.We’re working to get things corrected as quickly as we can. Thank you for your patience.
-John
What it looks like is that they are having problems with the app, you are suppose to be able to claim it yourself through the app. However, there seems to be a glitch or something happening. Customer service isn't able to help unfortunately, they keep telling us to wait 5-7 days and keep and eye out for the tike to appear on the app. Doesn't seem likely though. I'll give it a week and if not I'll be taking my business elsewhere. This is false advertisement. All we can do is wait, calling them is a waste of time so not really sure what the solution is. They keep sending pms and telling me to wait for an email. You would think they have a work around to get this to work. Why not send us a nintendo switch you have in stock from their site and be done with it? Seems like a solution to me.
@Carmelo315 wrote: What it looks like is that they are having problems with the app, you are suppose to be able to claim it yourself through the app. However, there seems to be a glitch or something happening. Customer service isn't able to help unfortunately, they keep telling us to wait 5-7 days and keep and eye out for the tike to appear on the app. Doesn't seem likely though. I'll give it a week and if not I'll be taking my business elsewhere. This is false advertisement. All we can do is wait, calling them is a waste of time so not really sure what the solution is. They keep sending pms and telling me to wait for an email. You would think they have a work around to get this to work. Why not send us a nintendo switch you have in stock from their site and be done with it? Seems like a solution to me.
Carmelo315, I get where your coming from and we weren't much happy ourselves, that there was a wait for customers to redeem those rewards/promotions. Thankfully the few days needed, were able to correct the issue. If you've previously tried to claim the reward and wasn't able too, please do the following.
First, clear your cache on your browser you use to access My Verizon. Then go into My Verizon, and claim the reward please. If you've recieved a code already for a specific reward, then the tile won't be appearing in My Verizon. Since you got the redemption code. In those cases, please use the steps in the email to use the code to redeem the reward.
If you have any issues, let us know.
-John
"I've experienced the same issue with redeeming tiles disappearing. It seems like it might be an app glitch affecting multiple users. Hopefully, the issue gets resolved soon so we can redeem our rewards as expected. Has anyone found a solution or received any updates from support?"
Am having the same issue and reaching out to customer agen from last 1 week and every time i get same response saying wait for 5-7 days but there is no progress or update from Verizon
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