Ray-ban smart glasses promo

Steveh24
Newbie

I got 5g internet because of the promo for ray-ban smart glasses after a week of dealing with them some of them saying you will get an email tomorrow for the link to get them (No email) called again they said 5-7 days still nothing finally the last person I talked to said I was not within the promo time limit which when did it it had the ray-ban option so with all the promotions they had at the time I did not qualify for any such a bad way to do business !!!!!

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5 Replies
vzw_customer_support
Customer Service Rep

Hey there, Steveh24, I'm sorry you've been through so much when trying to redeem your offer! We would like to help take a closer look for you. Can you let me know when your order was placed for the 5G Home Internet? Just to confirm, when placing your order, you did see the Ray Ban ad and added it to your order?

-Lauren

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Steveh24
Newbie

I did see any thing. when I placed the order I did it with the ray-ban offer

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vzw_customer_support
Customer Service Rep

Thank you for the info, Steveh24! When was the order for 5G Home service placed?

~Izzy

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Steveh24
Newbie

The 3rd order was placed aug 7th before that not sure they sent me 2 in September what would not work so I had to send back and wait for the replacement 

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vzw_customer_support
Customer Service Rep

Thank you for that additional information. We'll need to have a look at the account to get the order details. Please be on the lookout for a Private Message. 

-Melissa

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