Redeem offer error ##PRD##

[ChelliF]

Is anyone else having a hard time redeeming the free Samsung tv offer after starting home internet?? Every time I click on the tile it just takes me to FAQ instead of redeeming the offer. The tile before I click it says redeem on ## PRD##. I will eventually call support but I work nights and am on my work week. It would just be helpful if anyone else had this problem and solved it so I can maybe tell them how to fix it when I call. 

[vzw_customer_support]

Thank you for reaching out to us with your concerns. To redeem your promotion, please follow the steps below:

1. Sign in to your My Verizon account: Go to:  VZW.com and log in.
2. Locate the Samsung TV offer: Look for the Samsung TV tile under the "For you, on us" section.
3. Agree to the terms and conditions: Carefully review and accept the terms and conditions associated with the offer.
4. Redeem the offer: Follow the prompts to be directed to the Samsung website, where you can redeem your free Samsung TV.
5. Complete the redemption process: Follow the instructions on the Samsung website to finalize the redemption and receive your new TV. 

You'll have 60 days to redeem the offer after your initial 30-day period of Verizon service, or no later than May 8, 2025.  Please let us know how it works.

~Maria

[Dstil81]

Step #3 is not available after clicking on the tile. 

[vzw_customer_support]

We're sorry to read that you are having issues redeeming the promotion. Did you already have the service active for at least 65 days?

~Freddy

[vzw_customer_support]

Hello There, just checking to see if you still need assistance?

~Joe M

[salena06]

Yes I don’t understand 

[vzw_customer_support]

We are here to support you. Sending you a private note now.

-Cryssie

[Kozlo22]

It sounds like you need the home internet for 65 days then you will be able to redeem your gift. I’m assuming the “##PRD##”  is an error code due to not having the internet for 65 days. After that you will receive a email/will be on that tile to redeem and have to redeem it within 60 days after you are eligible (after having the internet for 65 days). Not sure if that helps, I called and that’s how the guy explained it. 

[jthreejk6768]

Thanks for the info, I'll check back in next month.  😅

[IP10]

I got that deal with the free Samsung TV, then Verizon emailed about an Amazon gift card instead! That's not what I signed up for; I wanted the TV! They changed it, even on my bill, it's so unfair! I'm really not happy with Verizon; it feels like false advertising, that's not the deal I bought.

[vzw_customer_support]

We always want to ensure that you are getting the correct deal and are here to help.  A private message is being sent to assist you further.

-Sean

[luismca98]

Same mine says ##prd## it showed mine was going to be redeemable on June 3rd I got the service March 29 now the offer says ##prd## & it doesn’t work for me…

[vzw_customer_support]

Hey luismca98. This offer is only redeemable  65 days after the internet line has been opened. If you activated service on March 29, you would want to redeem the offer on or after 06/03. You may receive an error before then. If you are still having issues after June 3, please let us know.  -Sara

[Brian04]

I am having the same issue. 

[Brian04]

I am having the same issue, when I click on the link it just takes me to the FAQ section, I was wondering how could I redeem it, I started service about two weeks ago.

[vzw_customer_support]

We are here to help with your promotion questions. Please tell us, have you received a promotion eligibility email?

~Maria