I'm fed up! This forum is the last ditch effort before I write the CEO with snail mail. -Signed, Customer for 10 years with 6 lines.
Since early December, I have been on the (now non-working) chat online multiple times, each session lasting 40 minutes to 90 minutes. These agents are ignorant and cannot read English. It took me a month for Verizon to finally get it right and send me my free Xbox Series S. Now I want my Xbox Gaming Bundle that it is supposed to come with. These were the choices:
- 1 Xbox Series S on us and the Netflix & Max (With Ads) perk for 12 months on us
- 1 Xbox Series S on us and 1 Xbox Gaming Bundle on us
(Emph. mine)
When I show the agents this, they try to tell me that the Bundle is non-stackable with the Xbox Series S. They cannot understand that the Bundle is a bonus add on and don't understand the word "AND"! In two chats, the agent thankfully sent the chat to someone the referred to as a "specialist" with promos. Both acknowledged that I am due the Bundle. The last chat with such a specialist was a month ago. Here it is, four months later from Black Friday and I'm still trying to get my Bundle. Both specialists said they put the order in for me.
I was last told that this would be reflected in my account within 4-5 business days. That was on January 10 and I haven't seen it reflected in my account. Reference Ticket #*****. I have screenshots of the whole conversation. Three different times I was told this was escalated to get my Gaming Bundle. Crickets.
Today was the last straw. I tried again using mobile chat. (Online chat no longer works.) She tried to tell me (again) that I was ineligible for the Bundle. I showed her the website. (Xbox Holiday Offer Eligibilty & Redemption ) For some unexplainable reason, she did not understand the word "AND" in the two choices.
So...all this to ask:
When will I receive my Xbox Gaming Bundle?
Brad
