Service
Michalae
Enthusiast - Level 2

I've been with Verizon for more than 10 years and the 5G/ 4G, whatever it may be has completely plummeted. The home internet service is also very terrible and I've dealt with customer service to try to make it better and nothing can be done. The home internet I received back in July 2023 on a promotion and since then I can't load any video on my phone without waiting longer than 10 minutes and at that point I've just given up, even trying to send or post GIF, nope can't do that either. Takes longer than 7 minutes to copy the darn things. The promotion I received on the home internet, never even got and never even received an email as stated in the original email that I would receive an email to redeem the offer and now it's expired and now I can't get the promotion because Verizon didn't send the redemption letter they said they would, what kind of advertisement are they running now.

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Michalae
Enthusiast - Level 2

Do they really they really try and resolve issues do they really try and keep their customers. Iโ€™m at fault for missing said advertised and bought product for promotion when I was sent an email stating Iโ€™d get an email for redemption and never got that email and now I cant have what was promised in the promotion.

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Michalae
Enthusiast - Level 2

Bought a product to receive promotional benefit. Received an email that stated I would receive an email after a certain length of having the bought product in promotion an email to redeem offer. Confirmed with rep , email never was sent and nothing could be done and offer was expired and nothing could be done.

Iโ€™m sorry what? Iโ€™m at fault because I didnโ€™t receive the email they said they would provide, howโ€™s that fair ?

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vzw_customer_support
Customer Service Rep

Michalae, I don't want you to miss out on any promotions, and we'd be happy to take a look. What promotions were you eligible for and haven't gotten yet?

~Jesse

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Michalae
Enthusiast - Level 2

Purchasing home internet a receive either sounds bar or gift card . I spoke to a representative who said I couldnโ€™t receive the offer because it had expired. Which I something Verizon probably bets on happening but how is that fair when the original email said Iโ€™d receive another email on how to redeem the offer and that rep even searched for the email and it was never sent and still said they couldnโ€™t do anything about it 

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vzw_customer_support
Customer Service Rep

Michalae We're sorry to read about the situation with your offers. When did you start service? Did you check your spam folder on your email address and your My Verizon account for the offers? ~Peter

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Marcy_l
Newbie

We have had slow service with the signal bouncing all over the spectrum. Praying for 5g and rarely see it. Almost always in 4g.

 

Getting very close to going to a new carrier.  Been with Vzn for many years

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vzw_customer_support
Customer Service Rep

Marcy_l, we're sorry to hear that you're having problems with your service. When did you start having problems? What download/upload speeds do you usually get?

~Jesse

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