So I've been going through the worst customer service experience trying to get this free Xbox after signing up for the 5g internet plan.
I signed up during black Friday for the deal to be able to get a $200 amazon gift card and a free Xbox. (I also had issues claiming the gift card but was still able to claim it)
I've waited the 65 days to be able to claim the offer, but no offer appeared on my account. I called initially to see what's going on and they said they were having stock issues and upgraded me to a Xbox series X. They said they would fill out a form and i would get an order co formation in 5 days. No email has come.
I called today and this most current sales rep said that I was never eligible for the Xbox despite multiple people telling me for weeks that i would get the Xbox eventually.
I also posted on reddit to try to get some help from other customers who have experienced these issues, but honestly I do not know who I can reach out to to fix this. Currently I'm waiting for a call from a manger at 9pm to hopefully get this resolved.
Just overall really frustrated with Verizon customer service.
We don't want you to worry BrittanyStephenOja. Let's work together to get the status of the Xvox promotion fallout form you mentioned has been filled out and no updates since. Please reply to the following Private Messge so we can get answers for you on the eligible promotional offer.
-Deb
Hi there,
So what are the next steps for this situation?
Cancel your services maybe? I know i will if they don't follow through with the promo
Hello! We are here to help! Let us know if you still need assistance with your promo.
-Dee
Hello again BrittanyStephenOja. You mentioned speaking with reps today and told not eligible. Were you given a reason why coming to that conclusion?
-Deb
I was only told today that the Day I signed up made me ineligible for the free Xbox and gift card promotion. I signed up on 11/24/2023. The promotion said Valid Through 11.27. I have a screenshot of the promotion if you want me to provide them. It was what convinced me to sign up and the person at the store said that I would be able to get the online promotion.
Start a new topic or ask questions in the open forum.
