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Verizon 200 gift card issue

In late October, I received a notification that 5G Home Internet was available in my neighborhood. I ordered it same day and completed the self setup process two days later. I asked a store rep about claiming the 200 Verizon gift card and he said it will be available in a couple of months (I saw an email that said 67 days after I completed the self setup process). I have yet to receive this gift card. I am inquiring about its status. Thank you.

Comments

MoxJ84

I feel like the $200 Home Depot cards was a hoax! I've read to many message boards about people not receiving them. I've called multiple times and have yet to receive mine either.

dark_joule

I still haven’t received mine yet either. Every time I call and ask “it’s been escalated” and I just need to keep waiting.

Verizon_Support

That is certainly a concern for you to have not received your $200 Home Depot Gift card yet, MoxJ84. That promotion went on a long while ago for our 5G Home services. Let's take a closer look into this so we can find out what is happening with your promotion. Please be on the lookout for a PM from us so we can help.

-Joseph

Verizon_Support

Hello, dburgnerjr, we know it's important for you to be able to claim your Amazon gift card. To make sure we're on the same page, you received an email about the gift card, right? If so, do you see a tile to claim your gift card when signing in to My Verizon?

-Lauren

Verizon_Support

Hello, this is a courtesy follow up regarding your $200.00 Verizon Gift Card dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

dburgnerjr

Hi Gilbert,

Thanks for responding. I have not received a $200 Verizon gift card after signing up for 5G Home Internet. I spoke with a store rep a couple of months ago who informed me that my gift card will be there in two months. I am seeking timely resolution to this matter. Thank you.

Sincerely,

dburgnerjr

Verizon_Support

dburgnerjr,we want to make sure you get your gift card ASAP. We're going to send you a Private Message so we can better help you.

~Jesse

froggy909

Absolute false! I’ve wasted 16 gallons of gas to “pick up” the supposed XBox that was “waiting” for me (ordered December 12 by a Verizon employee ), spent over 8 hours speaking with over 12 Verizon employees, and had to take 3 hours off work and still do not have anything to show for it! I’m not the only one as a brief review of this forum will support. Any resolve anyone can lend would be helpful.

froggy909

Oh yeah, today my issue was now escalated and I get to wait 3-5 days for another unhelpful response.

Verizon_Support

Cckepler, we're sorry to hear that you're having problems with your 5G Home Internet as well as your Xbox and Amazon gift card. Let's make sure you get all of your promotions and the best service possible. We're going to send you a Private Message so we can better help.

~Jesse

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