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Verizon 5G home internet 5-year price guarantee

I purchased Verizon 5G Home Internet on January 26, 2025. At the time, the website was advertising a 5-year price lock-in deal. This is one of the main reasons I decided to make the switch from Spectrum. The chat support sales rep even confirmed that's exactly what I was getting. However, upon reviewing my plan details yesterday, I see it is listed as a 3-year guarantee. So, I spent over 2 hours on the support chat last night to find out she could do nothing for me. She explained that I wasn't paying for the equipment, just the service, so I should be happy. But that's not the deal I made. I was told I was getting a 5-year guarantee, which is all I will accept. Otherwise, I guess I'll have to elevate this to an FCC complaint. Here's a screenshot from the internet archive from the week I made the purchase, showing exactly what was offered. Who can make this right for me? Thank you.
Screenshot 2025-03-19 073926.png

Comments

Verizon_Support

Hello Studio108, we want to help review your yearly term price guarantee. So, we can better assist, we will be reaching out via Private Message.

-Sarge

SynthpopAddict

That's unfortunate. But unless you have it in writing when you first signed up...

Justamom1

I am having the same issue in addition I am being charged for the Netflix Max perk that is supposed to be free and I never received my gift card. I have spoke with numerous agents. One promised a bill credit in place of the gift card but that is also not showing up on my statement. I have spent alot of time trying to resolve these issues. It seemed to be a pretty straightforward promotion that simply involved signing up for the home internet- unfortunately not the case. Numerous tickets have been submitted with no resolution. I would appreciate further attention to this problem. Thank you

Verizon_Support

Hello Justamom1, we hate to hear that you have had problems with your account without a resolution. So we can better assist, we will be reaching out via Private Message. ~Dee

Studio108

I've done some research and this seems to happen quite a bit. I mostly found people complaining about the 10-year price guarantee that never showed up in their documentation, but it's the same issue. Verizon knows what the offer is when people sign up. And they need to honor what the offer was. That's just honest business dealing.

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