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Verizon Forward

I setup a 5g home Internet plan a few weeks ago. I found out about the Forward discount program and got approved. But now I can't get it applied to my account. On the app it loads like it's going to be applied then it says there's something wrong and to try again. I've called multiple people and no one can help me. How do I get this discount??

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Verizon_Support

Thank you for reaching out to us cp38715. Please keep in mind that the discount takes effect within 60 days from install date. Has it been more than 60 days since you activated the service? You can get more details here: https://www.verizon.com/discounts/verizon-forward/

~Ivone

cp38715

I'm about to be billed the 3rd time and have yet to get the discount. Everyone I talk to tells me something different

Verizon_Support

Thank you for reaching out to us on this platform. We understand the importance of getting your discount asap and will be happy to assist. Please tell us, are you using your mobile or your computer to apply for the credit? Tap on the link below to learn how to apply and more.

https://www.verizon.com/discounts/verizon-forward/

~Maria

cp38715

It doesn't matter which I use. I've tried mobile and on my computer. The website is broken and won't load all the way through the prompts. Either way, I've been told multiple different things, and no one knows what they're talking about.

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