Verizon Home Internet Plus | Promotion

[angl554]

Back in October of 2023, we got Home Internet Plus and there was a promo about receiving either a gift card or a home pod. I contacted support back in October asking how to redeem this and they said we had to wait I believe 60 days with active internet service to redeem it. So I waited. The 60+ days have passed. On January 8, 2024 I received this email:

It is now 3-4+ weeks since I received this email. On January 29-30, I contacted support asking what was going on and why I haven't received any follow-up emails on this issue. The rep told me this:
1) "Wait until 2/5/2024 to receive it, if you haven't come back to support"
2) "Leave this chat open (Don't click end chat) so that we can resume the chat and you won't have to re-explain your issue to another agent"

Now today, 2/5/2024, no email, still. I go back to open chat, and like I had predicted, the chat auto-closed and I had to re-iterate my problem to a new agent. The agent, like the past few I've spoken to, give me inconsistent replies and support to my issue. This agent told me they'd like me to buy an accessory, then they'd re-credit me/refund the charge to my bill once the charge went through in the amount of the gift card. I thought that was ridiculous and I declined because I do NOT trust Verizon to follow through with this nor do I need some gimmicky way to receive my promo. I just want my $333 gift card as promised. It's been around 5 months now since I've activated my Home Internet Plus with consistent payments, and I still DO NOT have my promo.

So I will be submitting a complaint to the FTC if this isn't addressed.

[vzw_customer_support]

I know how important it is to be able to redeem any promotion for which you qualify, angl554. It is certainly disheartening to hear that you've had such an experience that you've lost trust with us, and I want to help work towards regaining that trust. We will need account access to assist with this promotion, so please be on the lookout for a private message from us.

-Joseph

[angl554]

Still no helpful info received despite being contacted by reps.

[Jippolito1022]

Did youbwvery get this worked out? I am trying to get mine fixed too. Custo er ser ice is clueless 

[vzw_customer_support]

We want to make sure we resolve your promotion issues. We're sending you a Private Message shortly.

~Jesse

[angl554]

In case anyone can't see the image, here it is again: https://imgur.com/g4NcJgi

[Abard6924]

I'm dealing with same exact issue

[vzw_customer_support]

Abard6924 We want to help you with your concern. Were you able to redeem the offer on your My Verizon account? ~Peter

[Abard6924]

No I have not been able to redeem this offer yet

[vzw_customer_support]

@Abard6924  wrote: No I have not been able to redeem th is offer yet

I'm sorry that you've had trouble with it, and of course we want to ensure you get anything you qualify for. Can you confirm specifically what 5G Home promotion you're talking about? We had a few and I want to make sure we're focusing on the right one. 

-John

[Abard6924]

It was supposed to be a 200 gift card and I received email that stated they can no longer do that promotion but are offering me a $333 Verizon gift card that I could use towards my bill. Email stated that I would be able to redeem it when they sent me an email on how to do it and I have not received that email again

[vzw_customer_support]

@Abard6924  wrote: Email stated that I would be able to redeem it when they sent me an email on how to do it and I have not received that email again

Thanks for clarifying and letting me know about that email. I sent a Private Message, so we can work on and look at this further. 

-John

[Abard6924]

Nothing still. Have not received email or anything to redeem for this offer. 

[Cardilla]

Same exact issue. Started service Oct 2023 with promotion of a Home Pod or gift card. Have received neither. 

[vzw_customer_support]

Hi Cardilla. We do want you to have all eligible promotional offers without frustration. Let's work together to find the solution to the offers mentioned. Please reply to the private message so we can collect account specific information to review.

-Deb

[Abard6924]

I just got an email with the gift card for $333.

Finally

[Pcmima]

Same thing has happened to me!

Almost exactly as you!

Verizon is misleading their customers and not giving whats promised!

[SirAganor]

Ditto. Very angry. All the other threads on this topic have the same go-nowhere customer service rep replies. I have already spoken to several and for months have received assurances that I would get a prepaid card for $300 (or account credit… the story changes) because something fell through and they couldn’t do the HomePods. 
Still nothing.

[vzw_customer_support]

Hello, SirAganor. Help is here as we always want to see our customers get their promotion. Please tell me more. Is this regarding Verizon Wireless or Verizon Fios? 

-Natasha

[fjgmovement]

Having the same issue myself for the Oct 2023 promotion. Powerbeats headphones and an xbox gift card. I have YET to receive any information for how to redeem and I check every bill cycle in my home offers and emails. This is ridiculous can a representative please help 

[fjgmovement]

I signed up for the gaming at home internet with autopay.