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Verizon Home Internet Plus | Promotion

Back in October of 2023, we got Home Internet Plus and there was a promo about receiving either a gift card or a home pod. I contacted support back in October asking how to redeem this and they said we had to wait I believe 60 days with active internet service to redeem it. So I waited. The 60+ days have passed. On January 8, 2024 I received this email:

It is now 3-4+ weeks since I received this email. On January 29-30, I contacted support asking what was going on and why I haven't received any follow-up emails on this issue. The rep told me this:
1) "Wait until 2/5/2024 to receive it, if you haven't come back to support"
2) "Leave this chat open (Don't click end chat) so that we can resume the chat and you won't have to re-explain your issue to another agent"

Now today, 2/5/2024, no email, still. I go back to open chat, and like I had predicted, the chat auto-closed and I had to re-iterate my problem to a new agent. The agent, like the past few I've spoken to, give me inconsistent replies and support to my issue. This agent told me they'd like me to buy an accessory, then they'd re-credit me/refund the charge to my bill once the charge went through in the amount of the gift card. I thought that was ridiculous and I declined because I do NOT trust Verizon to follow through with this nor do I need some gimmicky way to receive my promo. I just want my $333 gift card as promised. It's been around 5 months now since I've activated my Home Internet Plus with consistent payments, and I still DO NOT have my promo.

So I will be submitting a complaint to the FTC if this isn't addressed.

Comments

Verizon_Support

I know how important it is to be able to redeem any promotion for which you qualify, angl554. It is certainly disheartening to hear that you've had such an experience that you've lost trust with us, and I want to help work towards regaining that trust. We will need account access to assist with this promotion, so please be on the lookout for a private message from us.

-Joseph

angl554

Still no helpful info received despite being contacted by reps.

Jippolito1022

Did youbwvery get this worked out? I am trying to get mine fixed too. Custo er ser ice is clueless

angl554

In case anyone can't see the image, here it is again: https://imgur.com/g4NcJgi

Verizon_Support

We want to make sure we resolve your promotion issues. We're sending you a Private Message shortly.

~Jesse

Pcmima

Same thing has happened to me!

Almost exactly as you!

Verizon is misleading their customers and not giving whats promised!

SirAganor

Ditto. Very angry. All the other threads on this topic have the same go-nowhere customer service rep replies. I have already spoken to several and for months have received assurances that I would get a prepaid card for $300 (or account credit… the story changes) because something fell through and they couldn’t do the HomePods.
Still nothing.

Verizon_Support

Hello, SirAganor. Help is here as we always want to see our customers get their promotion. Please tell me more. Is this regarding Verizon Wireless or Verizon Fios?

-Natasha

Abard6924

I'm dealing with same exact issue

Verizon_Support

Abard6924 We want to help you with your concern. Were you able to redeem the offer on your My Verizon account? ~Peter

Abard6924

No I have not been able to redeem this offer yet

Abard6924

I just got an email with the gift card for $333.

Finally

fjgmovement

Having the same issue myself for the Oct 2023 promotion. Powerbeats headphones and an xbox gift card. I have YET to receive any information for how to redeem and I check every bill cycle in my home offers and emails. This is ridiculous can a representative please help

fjgmovement

I signed up for the gaming at home internet with autopay.

Verizon_Support

Hello, fjgmovement, we know it's important that you receive your offer. Can you please let us know more about your purchase? Is this in reference to wireless or Fios services?

-Lauren

Verizon_Support

Thanks so much for clarifying, fjgmovement. Help is here. There was an issue identified with redeeming this promotion, but it has been resolved. Please be sure to clear cache and cookies to then relaunch your My Verizon account as you should have access to redeem the offer. Please let us know if you have any issues or questions.

-Natasha

RAL981

My nephew and I both were promised $200 gift cards…we got one email telling us to look on our account for the way to get a promotion but found nothing..customer service said to go to Target and show them the email….that didn’t work!

Verizon_Support

We want you to get the promotions you qualify for and would love to help. Please tell us, have your received the confirmation email? Please check inbox and spam folders.

~Maria

RAL981

I have received an email but there is nothing in my account when I follow the link. My nephew is on my account..he also got home internet and got the promotional gifts.

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