I switched from spectrum to Verizon because I seen first 6 months free and then 20$ a month after that I signed up in November the promotion was good til January so the first couple months was free so I figured was going as it should and then all of a sudden I get a bill for the next couple months saying I owed 177$ apparently the Verizon forward was not applied to my bill so now my service is shut off and the person said he doesn't know anything about the 6 months free thing I have to find documentation are you serious how about see what you was advertising at the time i set it up and why would my first 2 months be free and then all of a sudden a huge bill for the next 2 months are you supposed to reapply every month that's ridiculous now I have no wifi service even though I am enrolled in Verizon forward what a joke I should have stayed with spectrum at the most expensive with everyone else I've never seen that much for some stupid wifi that 177$ should have been taken off!! In on this program because I am poor now I'm sitting around waiting to see if they going to take it off in however many business days everyone I talk to tells me something different and don't know what the heck I'm talking about I would advise anyone else do not get this service I've never seen such horrible service and all you get on the phone is someone oversees you can't even understand!!!!
We're sorry to hear of your experience with the Verizon Forward program and billing, Shellz8585. It's important you are being billed correctly every month to avoid any issues with your balance. Verizon Forward does allow a discount towards your internet service if you are approved. We will send you a Private Message to take a closer look into this.
-Danielle
I'm going through the exact same thing. This is ridiculous.
Hello, Haleyw93, we know how important it is for you to receive your discount. So we can best assist, we will be reaching out via Private Message.
-Lauren
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