I recently activated 5G Home service on 06/24/24 on the base 5G Home plan. On 07/08/24, I decided to upgrade to the 5G Home Plus plan for two reasons: I needed higher speeds and I was interested in the Ray-Ban Meta rebate promo. It had only been two weeks exactly from the day I activated the 5G Home service to the day I upgraded to the 5G Home Plus plan. Both dates are within the promo time frame. However, if I understand correctly, I should have received an email stating my eligibility with a code. After a week of waiting, I still haven't received that email. I've spoken with multiple agents who all seem to be unsure about how the rebate promo eligibility works. Some stated I'm not eligible because I didn't originally activate the service on the 5G Home Plus plan while others stated that I am still eligible as long as the 5G Home activation and 5G Home Plus plan both occurred within the rebate promo time frame. Some stated that if I was eligible, I would have received the related email while others stated that I won't get the email until after 65 days from the day I started the 5G Home Plus plan. I'm not sure who is right, and the rebate promo details aren't clear. The details can be interpreted both ways. So which is it? Thanks.
If I'm not eligible just because I didn't originally activate the 5G Home service on the 5G Home Plus plan, is there a way I can activate the 5G Home service on the 5G Home Plus plan under a new sub-account to be eligible for the rebate promo? I hate that the details aren't very clear. Also, is there a department I can get in touch with to discuss this further? I already spoke with someone at the rebate department, but she said they only handle monetary rebates for port-ins.
Hello again JMII64. Is now a good time to move forward with the account specific information? We will work together to review and look at options for this rebate promo.
-Deb
Hello Deb. Yes, now is good. Thanks for the quick response.
Is there a specific place I need to go to continue our discussion? Thanks.
Good morning, when can I expect my Ray-Ban Meta glasses and my two gift cards, signed up back in June
Hello, Scarsdale1909, we're so glad you chose Verizon and know it's important that you receive your offer. You mentioned that you're expecting to receive two gift cards. Can you let us know what kind of gift cards this is in reference to? Were you able to redeem your offer at any point?
-Lauren
Hello, I also have the same question and I don't see a clear response to Sacrsdale1909. I also activated a new 5G Home Plus plan in June and have not received any information about my Ray Ban Meta glass promotion. Can you please provide some information about how to redeem this promotional rebate?
We never got an email for us to receive the Home Depot gift card after signing up for the home internet
Hello, upon activation of 5G Home or LTE Home Internet with the 5G Home Plus or LTE Home Plus plan, qualifying customers receive information highlighting the promotion, including:
Have you received any of this?
~Gilbert
Hi, I didn’t receive this. Can I get this sent back out to me? Thanks
Hi Mackenzieann13. Thank you for posting here. Can we make sure we are on the same page to move forward? We do not want to create stress or frustration to address your concern. Are we working with the email not received for the promotional offer? When was your equipment activated? Was this for Verizon Fios or Mobile service?
-Deb
Good morning!! I get it, it is frustrating when not receiving consistent answers. So glad you reached out here so we can get to the bottom of the promotion reward. Please reply to the following private message, so we can review what is actually showing on the account and move forward from there. We are experts and will make sure you have all the correct information today!
-Deb
Hey Deb. I haven't received a private message yet it seems.
Hello Verizon I would like to know my date for my ray bans for having 5G Home Plus. I was within the timeframe and have paid 2 cycles now. I believe it should be soon. Possibly August 30th 2024. Please let me know something. Thank you
Hello, VYrlas621, that's great to hear you qualify for the Ray-Ban offer! So we can provide additional details on when you can expect to be able to claim your glasses, can you let us know when your order was placed for 5G Home?
-Lauren
July 2nd 2024 was when my order was placed.
Hello, VYrlas621. Help is here as we know the importance of receiving your promotional offer. Please share more details. Which service did you begin to qualify for the promotion in question?
-Natasha
5G Home Plus is the service I have. And the only service I’ve had since I started internet with Verizon.
Thanks for following up. We understand the importance of managing your promo offers. Our goal is to provide the support you need.
For more Verizon Home Internet info, check out our official site: https://www.verizon.com/home/internet/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
UPDATE: Issue not yet resolved. Waiting for private message to continue discussion.
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