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XBOX PROMO ISSUE

I Signed up for home WiFi and Xbox was part of the promotion. The promotion stated that I would get an email after 14 days and I did not receive any emails. Was told that l would need to look under “make the most of your plans” and it shows me nothing to redeem the Xbox i was able to receive the gaming bundle but no option for the Xbox, help would be appreciated thanks. I’ve seen that some people have filled out a form also.
PLEASE ASSIST!
l did not anticipate these issues when l made the decision to switch over to Verizon for internet.

Comments

Verizon_Support

We are here for you. We sent a Private Note to assist you

~Geo

Parkri2001

Same thing here. I am beyond frustrated.

Multiple chats and “tickets” opened. I ordered the internet end of November. No email. No resolution.

I am told its “escalated”.

Djh2os12

No email no resolution at all!!!

Djh2os12

I still have not received anything l was promised. No resolution at all. Continuing to tell me to wait!! Can l get actual assistance?

Verizon_Support

We hate to see that part of your promotion is missing. We will be sending a private message so we can take a closer look together.

-Meg

Djh2os12

Thanks so much Meg, l was told that it has been escalated to get my Xbox shipped to me

Verizon_Support

Perfect! Please let us know if you need further assistance on this issue; we're here to help!

-Necia

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