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XBOX SERIES X, VERIZON $100 GC, AMAZON $200 GC

I ordered 5G Home Internet Plus on the 18th of December through the Verizon App for the promotion of an Xbox Series X, $100 Verizon Gift Card, and $200 Amazon Gift Card. My order was ready next day so I went to pick it up in store and set it up same day. I received an email saying Congrats on having 5G Home Internet and saying about qualifying for the promotion but no info on how to actually redeem. I have been in over 15 chats with agents and everytime have told me different things. First someone told me that I had to wait for their system to update to send me an email. Another told me I had to wait 5-7 days. The 3rd one told me I had to wait 2 weeks. Can you guess what the next one told me? They said I had to have the service active 60 days before I can redeem. I quickly called the agent out and told him in the ToS it says I have to redeem "within 60 days of activation" if not I would be ineligible. The agent quickly tried to cover his mini formation by saying I could have to wait up to 60 days for it. Still didn't make since. Now Everytime I chat with an agent I'm just getting the run around with some just blatantly ending the chat. As far as I'm aware either every Verizon support employee doesn't know what their talking about or there set up to lie to wait you out till you aren't eligible for the promotion anymore. If anyone has had luck with how to actually redeem the promotion or what is the actual procedure for getting it please lmk.

Comments

Verizon_Support

AM1596, we want to make sure you get your Xbox and gift cards without any issues. We'd love to help you redeem. Please check your My Verizon website for a tile that'll let you redeem or your e-mail for a link to the redemption website. Please let us know if you have any difficulties.

~Jesse

lisaarussell

I have the exact same issue. Set up just a few days ahead of you and have spent hours on the phone with various agents all who seem to think they've submitted a ticket that is going to fix it. No sign of any of the promos yet.

AM1596

I have no way to redeem my promotional offers. I have no tile on the my Verizon app and no email to redeem it either.

Verizon_Support

Thank you so much for letting us know, AM1596. We appreciate your efforts, and want to make sure that you're set up for success with the promotions you were qualified for. To best assist, we'll be sending a Private Message.

~Izzy

Verizon_Support

Hello! We want you to get the promotions you qualify for and would love to help. To better assist you, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

Masosa

I’m having the same problem, I ordered the 5Gplus and pickup my internet box. Called and asked to see how I needed to claim my Xbox. They said 30 days. I look at my emails and it show I can claim the Gift card but there is no Xbox claim. Phone representative didn’t even know that I could get an Xbox. This has been a nightmare’s. Countless hours on the phone and get a different answer every time.

AM1596

This is a follow up to my posting. I had came into contact with someone named Izzy working from Verizon. I went through account verification and then he looked into my account and said that he did something's on his end to be able to get the promised promotions I qualify for. He said it would be 5-7 business days. As of yet I have not received anything or any change on my Verizon app. I tried contacting him but it changed to a different agent and now she said there was confusion and that I have to wait 6 weeks for the Xbox. She said the requests made were for something other than actually getting the promotional items. Again even when an agent on this forum said he finally was able to help me get the promos I got another run around.

Yoodougie

I’m also having issues with redeeming the $200 Amazon gift card on the app. Keep getting errors when I get to the last step to redeem.

Verizon_Support

We never want this to be upsetting Masosa. Here's how to redeem:

Sign in to My Verizon.
2 Navigate to the My Verizon account page.
3 Click on Get your choice on us: Xbox Series S redemption tile under "Make the Most of Your Plans".

Result: The customer is taken to the page to redeem the Xbox Series S.

4 Do the following under the Xbox Series S console redemption tile:

Review and accept the Terms & Conditions by checking the box.
Click Select.

Result: The customer is taken to the Cart with the Xbox Series S console with the promotion applied and the price of the Xbox Series S console is shown.

5 Select Shipping information.
6 Submit order.

1 Sign in to My Verizon (online or app).
2 Navigate to the My Verizon account page.
3 Click on Get your choice on us: Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card redemption tile under Make the Most of Your Plans.

Result: The customer is taken to the page to choose either the Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card.

4 Do the following under the $200 Amazon.com Gift Card redemption tile:

Review and accept the Terms & Conditions by checking the box.
Click Select.
Result: The customer is directed to the Blackhawk website to redeem the offer.

5 Follow instructions to complete the order.

-Joe

Verizon_Support

Yoodougie, thank you so much for this information. Rest assured, help is here. I have sent you a Private Message for assistance.

-Natasha

Eplurabis

Not getting anywhere with this

Verizon_Support

@Eplurabis
wrote: Not getting anywhere with this

I know I am still waiting for portions of this promotion myself, and we are here to help. Most of these of these offers can be claimed via a tile on My Veirzon under the "Make the most of your Plan" section. What do you see when you check this section on My Verizon?

For the $100 Verizon Gift card, this requires a submission with our rebate center. You can do that here: https://www.yourdigitalrebatecenter.com/#!/ with promo code HOME100NOV23

Please let us know if you don't see the Amazon or Xbox tiles on My Verizon.

-Joseph

Sarahlynnadams79

Those links don’t work- when will Verizon realize what we are trying to tell them?!

Sarahlynnadams79

The promo codes do NOT work.

Verizon_Support

We are sorry to read that you have not gotten your offers Sarahlynnadams79. Have you been able to redeem any of your offers? ~Peter

Joe954

I’m having the same issue. I called a few weeks after getting it. The person said they filled out a form for me. I called a month later and was told I need to wait 60 days. I called today now 4 months into the service and they say the promo is over. SMH. Making me want to cancel.

Verizon_Support

We're sorry to read that you have had problems with our promotions. Were you able to redeem any of the promotions? ~Peter

Murrrphhy

@vzw_customer_support
wrote:
AM1596, we want to make sure you get your Xbox and gift cards without any issues. We'd love to help you redeem. Please check your My Verizon website for a tile that'll let you redeem or your e-mail for a link to the redemption website. Please let us know if you have any difficulties.
~Jesse

winkelkl

I’ve been through multiple agents, been told multiple times “we’ll send you the email for confirmation” and it never gets sent. I did receive the Amazon card, but absolutely nothing else. Signed up for the service Dcember 4, 2023 and have heard absolutely nothing since. I’ve been transferred to agent after agent on your chat function.

what is the issue?

Verizon_Support

Hello, winkelkl. Help is here as we always want to see our customers take advantage of qualifying promotion. Awesome to hear you received the Amazon gift card. Just to confirm, I see you stated you began service on 12/4/23. Which service did you begin at that time? Wireless or Fios?

-Natasha

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