XBOX promotion-Black Friday

[Lindclan]

We signed up for the  Verizon 5Ghome on the Black Friday Deal We were told we had to wait 2 months We waited When we called they said there was no offer for an XBOX We argued they searched  Oh We found it You needed the 5Gplus We said not a problem sign us up Ok Now you will get an email in 2 weeks  No email Called again  Oh There is no promotion Sigh Argued again Oh We found it Because it was expired we didnt see it Ok You will get an email in 2 weeks No email Called again Was told it will be another 2 weeks Just called again Oh Escalations denied it saying it was a December promotion we don’t qualify What Verizon We have  been with you over 20 years Make this right We held up our end Or do we need to cancel and go elsewhere to be treated fairly

[vzw_customer_support]

Your loyalty for these 20 years means the world to us. We want you to get the promotions you qualify for and would like to help. Please tell us, did you receive a confirmation email to the email address on record? Please check inbox and spam folder.

~Maria

[Lindclan]

We checked both. No. Nothing received

[vzw_customer_support]

Thank you for your patience. We'd like to take a closer look. I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

[Lindclan]

We checked.  No emails received.  In regular or spam 

[vzw_customer_support]

Thank your for checking. We'd like to take a closer look.  I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

[Lindclan]

I can't find private messages. 

[vzw_customer_support]

Thank you for confirming. In that case, we're sending you a Private Message so we can help. We don't want you to miss out on your Xbox.

~Jesse

[Lindclan]

I cannot find an envelope for private messages 

[vzw_customer_support]

You can find more information on how to find your private messages here: http://spr.ly/6605ZEN7c

~Freddy

[Tjk8]

You need to contact attorney general also contact the fcc i even went to the verizon store to make sure I wasn't  excluded from offer.

[vzw_customer_support]

We hate to see that you had any trouble getting your promotion, we absolutely want you to be able to take advantage of what was offered. We will be sending you a private note so we can better assist. 

-Meg