Xbox Series S and Promo Gift Card Not Received

[Jhandy357]

Did anyone successfully receive an Xbox Series S and promo gift card after signing up for Verizon in late 2024? I redeemed these promotions online, they are marked as redeemed on my account, but I haven't received anything.  I called and talked to customer service today and they told me that their system shows that I never redeemed the promos even though I can log in and see the exact opposite and the redemption date in my account. Then they said they would look into the issue and call me next week but I feel like this is about to be a game of phone tag and me wasting hours trying to track down this rug pull of a promo. Is anyone else having this issue?

[vzw_customer_support]

Hi, Jhandy357. My apologies to hear you didn't receive your promotion, but rest assured, help is here. I have sent you a Private Message for further assistance. 

-Natasha

[vzw_customer_support · Accepted solution]

We sent a Private Message to continue the discussion related to your promotion concerns. Because offers will be specific to an individual account, we will need to continue in Private Message to get the full picture and help sort this out for you. Please contact us if you still need support.

If others encounter similar problems with redeeming a promotion they qualify for, we recommend first reviewing our 5G/LTE Home and Home Plus offer FAQs here to receive guidance on how to redeem a qualifying offer: https://www.verizon.com/support/5g-home-offer-faqs/

If you meet all eligibility requirements for your specific 5G/LTE Home promotion and are still experiencing issues, please contact us for further assistance.

~Izzy