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Xbox Series X Promotion

I signed up for the Verizon 5g home internet plus on Sunday 12/31/2023 because they have a promotion going on where you receive a free Xbox series x as well as a $200 Amazon gift card. The internet has been activated and running still have not received any “tiles” on the Verizon app regarding either of these “special” promotions or an email with any kind of help or information. I received an email when first signing up saying that my order qualifies me for all of these offers and I would like to redeem these special promotions seeing as that is the only reason I made the switch from cox internet. Would greatly appreciate help redeeming the promotions you offered to your new customers.

Comments

Mimi108

I have the same issue. Signed up for 1Gb Fios (more than I needed) to get the Xbox, $200 Amazon gift card, and discount on my mobile and home plans. I cannot redeem any of it and have gotten tons of mixed messages from customer support. Last I heard was that it cannot be redeemed until two billing cycles have passed. I saved the screenshots and references from my last conversation, just in case this needs to make its way to the FCC consumer complaint mailbox. I have been a big fan of Verizon but this feels dishonest.

Verizon_Support

Hello TkStankavich, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

TjStankavich

I still have not received help and I was promised that I would receive an email 1/10/2024 regarding the Xbox Series X and $200 Amazon gift card. I have still not received an email regarding the promised promotions I was suppose to receive for signing up to Verizon home internet. Very disappointing and cannot say I am satisfied with the service

Homeschoolmom4

We signed up for this deal as well. Sad that we did because we’re paying for high speed Internet and not getting it at all. We use the Internet often as we homeschool and my husband had to work from home after recovering from surgery and we can’t connect. Totally not worth the free gifts.

cvn65c1

I also signed up for 5G home internet expecting the xbox and amazon gift card. Internet was activated 12/28/2023 and I still have yet found a way to redeem the xbox and amazon gift card. Can somebody please reach out to me too?

JawnDoe

I received the same offer

Internet was ordered in Dec

Connected last week (January)

I have the tiles for redeeming these offers in my app, but everytime I click on "accept terms", the next page never loads

Blank screen that says "interstitial page" and I never get past this step

Messaging customer hasn't helped.

Calling hasn't resolved the issue

Can someone please help me redeem these promotional offers?

Thank you

Verizon_Support

Hi MissingT_Mobile, thanks for reaching out with the challenge you are having with redeeming the promotional offer. When redeeming are you working from a computer browser? Clear Cache and reattempt? We want you to be able to enjoy the XBox so will walk you through the next steps.

-Deb

VerizonIsAScamm

Did you ever get this resolved? I’m ready to go to AT&T. I have had so many problems with this.

Verizon_Support

@VerizonIsAScamm
wrote: Did you ever get this resolved? I’m ready to go to AT&T. I have had so many problems with this.

We are here to help. We understand how important it is to be able to complete and receive your anticipated offer. Is the offer you are having issues with for Verizon Wireless or Verizon Fios?

-Andi

TjStankavich

No, still haven’t gotten my the promotions promised to me. Verizon should have just sent me emails allowing me to redeem the free Xbox series x and Amazon gift card but they just throw me in a circle. Give me this password…wait for this email…do you see any tiles showing up on your home page…you should receive something soon. Nothing I have not received anything and the help they provide is useless. They don’t do anything not to mention the service is terrible too. I switched from cox for these promotions and no one from the Verizon team has been helpful. Awful experience so far.

Verizon_Support

Hello TjStankavich, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

CC_

Can you please send me a PM as well? I'm having the same issue.

TjStankavich

You’re lucky if you even got the free gifts. I get terrible service, horrible customer service and they won’t even give me the promotional gifts they promised and I signed up back in December

TjStankavich

I wish I could even get the tiles or an email! I can’t even get customer service to assist me that far

TjStankavich

@VerizonIsAScamm
nope nothing just a bunch of empty promises, poor customer service and bad home internet connection

Verizon_Support

Hello, we're sorry to learn you're having issues with our promotion. The following steps have helped our customers claim their promotions, please give them a try.

1. Sign in to My Verizon (make sure you do this on the website not the app).

2. Navigate to the My Verizon account page.

3. Click on Get Xbox Series X on us redemption tile under "Make the Most of Your Plans".

Result: The customer is taken to the page to redeem the Xbox Series X.

4. Do the following under the Xbox Series X console redemption tile:

Review and accept the Terms & Conditions by checking the box.

Click Select.

Result: You are taken to the Cart with the Xbox Series X console with the promotion applied and the price of the Xbox Series X console is shown..
5. Select Shipping information.
Note: Delivery of the promotional device may take up to 6 weeks. Advise customers that paying for expedited shipping will not decrease this shipping time frame.

6. Submit order.

~Ivone

TjStankavich

@vzw_customer_support
that is the problem. I don’t have that tile available to me. There is no tile or email for me to redeem the Xbox series X or the $200 Amazon gift card that was included in the promotion.

Msmommy0927

I too signed up for this promo on 12/31/23 was told I’d get an email AND I’d see the redeem option on my account on 02/15/24. Now contacting customer service, first in chat I’m told I signed up too late. Then the same chat rep says, he did find my promos and told me how to go about on my account to redeem… but on my end, the redeem tiles don’t show. I went into Verizon store and was told that they don’t see anything on my account saying I qualify. I literally wasted 1.5 on chat and another hour in the store.

htamer

i also been waiting since cyber Monday too with the same offer

and called multiple times always say out of stock or back order

Verizon_Support

We want to make sure you are able to take advantage of all available promotions. We sent a Private Message to further assist you. ~Geo

CC_

I signed up back in December as well and was told I qualify. I contacted support a day before the end of the promotion and they confirmed that I qualify. Since I was told by customer support that I qualify and that I would eventually receive it, I kept my service. Of course I didn't find out until last month that I'm not eligible because apparently my account has already redeemed and Xbox before. My dad also signed up for this promotion but under a separate account, we just have the same data plan. Verizon was not very specific in the terms and conditions about what is classified as an "account" and I thought since we were under DIFFERENT LOGIN CREDENTIALS that we would both qualify if we signed up for the service.

juanitalopez

I had the same issue as multiple others, I saw the promo for the Xbox series x for switching and I did. It is now 03/6/2024 and I'm still waiting. Has countless classes and escalations, now I was just told it never existed. I am tired of being lied to by Verizon and I pay a lot of money for my Internet. It would be nice to get this free item I was promised for doing the promotion.

Verizon_Support

@juanitalopez
wrote: I had the same issue as multiple others, I saw t he promo for the Xbox series x for switching and I did.

Being able to get the Xbox under the new promotion is awesome. I'm sorry there's been issues and some conflicting info coming from when you've reached out for help. Certinaly don't want that to be happening, and happy to clear things up. To start with, what eligble purchase did you make to qualify for the promotion? Also, did you complete the submission for the promo via My VZ?

-John

juanitalopez

I did qualify because I switched during the promo. And I didn't because one of your agents told me to wait until the day after it was done and I didn't know until I messaged the next day and they told me they would put it in for me since I messaged and tried to do it previously. And here we are months later of being promised I'm getting it sent out to me and nothing.

Verizon_Support

Thanks for getting back to us, juanitalopez. We can take a closer look to see what happened. So we can best assist, we will be reaching out via Private Message.

-Lauren

Johnnyboy58

I’m having the same issue with Verizon. They do not want to honor their promotions. I feel like they hope we will just give up and move on with their Internet, expecting to lose some of their new customers they tried to dupe but the majority will remain. If my issue is not resolved soon I will drop Verizon.

Verizon_Support

Johnnyboy58, we are concerned to read that you are experiencing issues with your promotional offer and we are here to help. Were you able to redeem the offer? If so, have you received any updates? If you were not able to complete the redemption process, can you share some additional details with us about what you have experienced so far so that we can better assist?

-Andi

iGreg01

I am having this same issue. I've been dealing with chat and customer service since 03/21/2024.

I chat with Mary via chat customer service, they had me call customer service and have customer service call the store. Rubin from call center customer care called the store and I spoke with Cameron. (Northfield Store - 80238) He said that there was a couple of weeks in December where this was offered and I was eligible. I told Mary that and she said they can't escalate it. I also spoke with Ed at customer service and he did some investigating.

I'm still unable to get this promotion I was promised!!!! Why is it this hard?!?!

Verizon_Support

@iGreg01
wrote: I am having this same issue. I've been dealing with chat and customer service since 03/21/2024. I chat with Mary via chat customer service, they had me call customer service and have customer service call the store. Rubin from call center customer care called the store and I spoke with Cameron. (Northfield Store - 80238) He said that there was a couple of weeks in December where this was offered and I was eligible. I told Mary that and she said they can't escalate it. I also spoke with Ed at customer service and he did some investigating. I' m still unable to get this promotion I was promised!!!! Why is it this hard?!?!

iGreg01, naturally I want you to be able to get any promotion you qualify for. The Xbox Series X promotion did have some specific requirements, based on date and purchase location. In general can you confirm when you made your qualifying 5G Home purchase, and where was that purchase made? Online, in a store, over the phone?

-John

Pniskander1

I tried this nothing shows up. Is there a different solution

Pniskander1

I promised my nephews an Xbox they were so happily surprised to hear the joyful news their faces lit up with smiles. I need Verizon to hold up their end of the deal and come through for our family

Verizon_Support

@Pniskander1
wrote: I promised my nephews an Xbox they were so happily surprised to hear the joyful news their faces lit up with smiles. I need Verizon to hold up their end of the deal and come through for our family

We want to keep that smile on their faces and we appreciate you sharing your experience with us. Thank you for sharing that you have attempted the steps listed in the thread. Can you share with us when you made the eligible purchase of service for this offer so that we can investigate further? Additionally, can you share with us the service that was purchased so that we can pull up the specific details of that promotion to help investigate your experience.

-Andi

Ezjase

I just signed up for the same thing, I hope I don’t experience any of the issue you all have…

Stevenh1125

I thought it was just me. I received the link for the controller and headset but not for the Xbox console. I thought maybe I did something wrong but apparently I’m not alone. How do I get the Xbox system itself?

Verizon_Support

Hey there, Stevenh1125, we can help you out with your Xbox offer. So we can better assist, we will be reaching out via Private Message.

-Lauren

Joedawgg

I'm getting the runaround as well on this promo. If they want to play this game. I'll leave them and take my mobile and 5g home service elsewhere

Verizon_Support

Hey Joedawgg. Iwe do not want to play games. We do want to make sure you are able to redeem your eleigible promotion. Let's work together to figure out what is going on. Please reply to the following private message so we can discuss account specific details.

-Deb

Badboyny747

I got this from Google Sign up for Verizon 5G Home Internet Plus .

Wait 14 days after activation .

Redeem the offer within 60 days of activation .

Navigate to the "Make the Most of Your Plans" section .

Look for the "Get your choice on us: Xbox Series X redemption tile" .

Review and accept the Terms & Conditions .

Select "Claim offer" or "Select"

Badboyny747

I got this from Google I think its true Sign up for Verizon 5G Home Internet Plus .

Wait 14 days after activation .

Redeem the offer within 60 days of activation .

Navigate to the "Make the Most of Your Plans" section .

Look for the "Get your choice on us: Xbox Series X redemption tile" .

Review and accept the Terms & Conditions .

Select "Claim offer" or "Select"

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