Xbox bundle promo

[erochin19]

I signed up for 5G internet on December 1, 2024 and qualified for the Xbox bundle. I received the console, the headset, and the controller. I did not receive the $50 gift card. I don't know what department to contact to find out where it is, so I am posting here in hopes of getting some direction. 

[vzw_customer_support]

I'm so gla you got the Xbox. We would love to help.

here are the steps for the Xbox Gaming bundle:

1	The customer receives the Ready to Redeem email 14 days after service activation.
2	The customer clicks the link in the email and logs in to My Verizon.
3	The Xbox Gaming Bundle tile appears under Make the most of your plans.
4	The customer clicks the tile, clicks Claim Offer, and accepts the terms & conditions. Result: The customer is directed to the Verizon Accessory Store. The headset and controller are auto-added to the cart and grayed out.
5	The customer completes checkout on the Verizon Accessory Store to complete redemption of the order.

-Joe

[Ursapurse]

I was only able to click on the headset and controller. There was no console option.

[vzw_customer_support]

We want to make sure you get everything you expect! We're sending you a Private Note to get some more specifics.

-Cait

[Steffes1]

The same thing happened to me. I was recommended to upgrade to a faster internet to get the Xbox promo and never received the console. Without the council it is not worth the hassle or having accessories. 

[vzw_customer_support]

We're sorry to hear you never received your console offer, Steffes1. We'd like to take a closer look into this. Just to confirm, did you see a receive an email to redeem the offer for the console? If not, did you see a tile through your My Verizon account for the offer? 

-Danielle

[Ursapurse]

No email but the tile was there and I clicked and it o ly offered the headset and controller.

[vzw_customer_support]

Thank you for confirming that Ursapurse, let me send you a Private Message, so I can gather a few more details.

-Sarge

[vzw_customer_support]

Good evening, we wanted to follow up and see if you still needed assistance with this issue, we are here and ready to help when you are.

-Anthony

[Ursapurse]

Where is this private note?

[erochin19]

Yes, I did all of that, and received everything except the gift card. 

[vzw_customer_support]

Awesome! I'm sure you will get all of the bundle very soon. They can take up to 6 weeks to get to you. -Joe

[Erikalindbom]

Hi.  Can you please assist me with this issue?  It seems like I am not the only one who is having issues claiming the Xbox, controller and headphones.  

[vzw_customer_support]

Hello Erikalindbom! We're happy to help. I'm sending you a Private MEssage so we can assist.

-Josh

[Rae64]

I  purchased the home WiFi 11/30/24 and still haven’t gotten the Xbox bundle yet or an email about it. Called cs and they said something about 90 days after activation I would get an email. Is this correct?

[vzw_customer_support]

We can certainly take a look at the status of your Xbox promotion. We are sending over a private note so we can work on this with you. 

-Meg

[vzw_customer_support]

Just checking in, do you still need assistance?

-Cryssie

[Rae64]

Yes but have been ill

[Ursapurse]

I do. Have not got my console yet

[vzw_customer_support]

Hey Ursapurse, sorry to hear you're still having trouble getting the console! We're sending you a Private Note to help. 

-Cait

[Erikalindbom]

Hello Josh,

I am not sure where to view this private message, as I still do not see anything on my end.  I could be missing it, and if so I apologize.  I was told my a gentleman (Eduardo) that A. there is an email address to contact the promotion team and I could find it on the website and B. The person who sold me the service with the bundle was most likely lying.  I am going to believe that is not the case and ask Verizon to fix this by sending me the Xbox Console like I was told.  It is the right thing to do.  Is there an email you can give me in order to remedy this ASAP?

I also find it odd that I cannot click on the feedback tab on the page directly before this one.  All the other tabs work, but that one.  Hmmmm, seems strange…