Xbox bundle

[Albear1]

I've had the home Internet service for 16 days now and was interested in the Xbox bundle that came with it , I ordered the router and picked it up same day on the first of January 01/01 and installed it same day , it is not the 16th and I cannot redeem the bundle, no one at customer service can tell me why , I spoke with someone yesterday who  had me hold for the better part of an hour while she waited on a coworker to email her an escalation ticket form as she didn't have a copy.... After that I was told I'd receive an email, alas, there was no email . Not in spam or otherwise , I have spent 6 hours on the phone with three different agents today and still have no answer, all I'm told is "rest assured you'll get it" , but no one can tell me when or why I can't redeem it despite the time quota being met , which was fourteen days after activation, well Verizon, it's been sixteen days . 1/10 do not recommend 

[vzw_customer_support · Accepted solution]

Hey, Albear1, we want to make sure you're able to get that bundle asap and we're sorry that it's taken so long to get this resolved! We're sending you a Private Note so we can better assist.

-Cait

[Albear1 · Accepted solution]

UPDATE- ITS FEB 15TH and still no solution, being told the same thing over and over again , 'its on the way', no , no it isn't , I was told that at the end of January... It been a literal month and I've had to call ever three to four days to get 'updates' only to be told that "errors were made to the order " which means that it had to be reordered . Currently waiting on the bundle that was supposed to be delivered in January so ... I have absolutely no reason to believe it'll be here tomorrow especially since the order status reflects the same thing it did last time . Shipped but not tracking data , at this point i feel im being told anything to pacify me while they drag their feet . Getting ready to contact the BBB and FCC .... Absolutely ridiculous, BEWARE OF PROMOTIONS, THEY WILL NOT HONOR NOR HAVE ANY INCLINATION TO RESOLVE. 

[vzw_customer_support · Accepted solution]

Hey, Albear1, we want to make sure you're able to get that bundle asap and we're sorry that it's taken so long to get this resolved! We're sending you a Private Note so we can better assist.

-Cait

[Albear1 · Accepted solution]

UPDATE- ITS FEB 15TH and still no solution, being told the same thing over and over again , 'its on the way', no , no it isn't , I was told that at the end of January... It been a literal month and I've had to call ever three to four days to get 'updates' only to be told that "errors were made to the order " which means that it had to be reordered . Currently waiting on the bundle that was supposed to be delivered in January so ... I have absolutely no reason to believe it'll be here tomorrow especially since the order status reflects the same thing it did last time . Shipped but not tracking data , at this point i feel im being told anything to pacify me while they drag their feet . Getting ready to contact the BBB and FCC .... Absolutely ridiculous, BEWARE OF PROMOTIONS, THEY WILL NOT HONOR NOR HAVE ANY INCLINATION TO RESOLVE. 

[Albear1 · Accepted solution]

Received it today in the mail , after a month and four days of phone calls and chats , finally got it , so the issue was solved after a month , they credited my account some money for the hassle . Overall not a good experience.