I ordered home internet online and was eligible for all the promos for getting the highest internet. Spoke to three representatives and no one will answer my questions. I also asked to speak to a supervisor and got the phone hung up on me all three times. I have not recieved not one promo. This is terrible business for Verizon. It needs to be fixed.
We are shocked to read about your recent experience. Verizon takes pride in providing world-class service every time. We know the importance of administrating your account, especially when it comes to managing your promotions. We are here to offer the support you deserve. Please tell us more, when was the Home Internet purchase made? How did you attempt to redeem the offer? What occurred when you attempted to take advantage of the deals?
~Gilbert
I purchased the internet on December 8th but didn't pick it up til the 10th of December 2023. I tried to redeem the first thing which is the Amazon gc online several times and never gets completed. Then I call to speak to someone they tell me they going to escalate the problem and someone will call me back and never get a call.then I attempt to ask about the Xbox and the last representative told me that I dont qualify for none of the promos. So I am confused because when I did everything online it said I did.
DevElphy We definitely want to make sure that you are getting the offers you're eligible to receive. We'll be sending you a private message. ~Peter
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