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Xbox

It's this a continues issue? I'm getting the same thing, it's letting me click on the Xbox to redeem and accept the terms and conditions and leading me to a blank page. I contacted an agent and they game me a number that's not in service in my region.

Comments

MakeBestLife23

There is a new promotion today when you sign up for 5G internet. Verizon now is offering Xbox Series X and $200 Amazon GC. This sounds like a great deal but there is an on going thread right now about all the members who signed up for the recent Xbox Series S promotion and have not gotten anything on how to claim for the items.

I have made 4 phone calls to Verizon customer service/promotional team but all don't even know what to do. They kept transferring me to different department who all claimed they don't know how to access the promotion. Trust me, it such a headache and waste of time. I have a job and a family and it's not worth staying on the phone hours on end trying to get the Xbox and a simple gift card.

I was thinking about signing my parent's home to Verizon 5G internet today and Verizon has left a really bad impression on me.

mike22223

How do I redeem this offer, customer service said it's gone but it's clearly on my bill! Not in my portal though. I just had installed last Friday as new customer, 1gig

Denbenx

I opened this account with a supervisor. The supervisor misled me by offering me a free Xbox with the most expensive home internet/phone bundle available. Once I received the contract I went over the details and informed the supervisor that the Xbox was not included. The supervisor reassured me that it would automatically be included. I called again to speak with a supervisor. They told me that they would search for the recording and fire the employee if they lied but I would not receive the Xbox.

Cleonemc

To qualify you need to have the plus plan, once you activate your device, you download the Verizon app, and go to the account tab, scroll down to the “make the most of your plan” section and under it will say to claim your Xbox and gift card.

V36type

I literally got the 5g home plus plan I’m paying 55 due to having 6 lines open normally 80 a month. Got an email regarding the redeem Xbox offer but upon going on my Verizon app. Under the tile make the most of your plan. There is no promotions about an Xbox series X on us. My 5G home services are activated and I’m already using it. Does it take awhile to show up on there?

astrallol

Anyone know when the Xboxes are supposed to ship from the 5g PLUS internet promotion? I’ve seen multiple reports of people getting them later then the shipping date, earlier then the shipping date, etc. it says free 2 day shipping but it ships Jan 20? Awfully long time away…. any one have any estimate of how long it’ll be?

Verizon_Support

astrallol, it's great you're able to take advantage of the Xbox promotions related to the 5G Home. If you've redeemed the promotion, the Xbox may take up to 6-weeks for delivery. As you can imagine, it was a popular promotion, so a lot of those Xboxs need to get shipped out. Rest assured anyone who qualified for the promotion will get one, just may take a little time. Glad I could share that timeframe with you, and let you know.

-John

Jdaddy25

Been over a week since activating, yeah nothing but an international calling feature. So

Gaia1111

I never received my Xbox either. I placed the order, received the email confirmation, but after that no updates on shipment or tracking number. I spoke to Verizon representatives and every time is a different answer but never a solution. I never thought that Verizon would treat me so poorly. I’ve been a great customer for almost 8 years now. I still wait for the solution, because I switched my home internet based on the offer and I want what was promised.

Wacoco

Switch to Verizon to receive Xbox series X, $200 Amazon gift card, and $50 Xbox gift card. None are in my app to redeem and customer support is 0 help. I am feeling ripped off and deceived. Any help is appreciated

VZ_jenn

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

Verizon_Support

Gaia1111, we appreciate you've been with us those eight years. That's actually the same amount of time I've been working for VZ as well, funny enough. I'm sorry you've gotten some mixed messages with the timeline on getting your Xbox. After redeeming the offer, which it sounds that you did, it may take up to 6-weeks for the Xbox to arrive. It was a popular promo, and we are working with Microsoft, to get those fulfilled. I appreciate your pateince, and for sure anyone who qualified for the promotion will be able to receive it. Glad I could help clarify things, have a good weekend.

-John

Denbenx

Every representative I’ve spoken to has a different time frame. The order is placed through Verizon’s store so the process should be more transparent. Blaming it on Microsoft is not a good look. It’s free console and a popular promotion so the consoles should be ready to ship.

Swifty951

I haven't received no emails as far as claiming any promo when that's is exactly why I even signed up with Verizon in the first place and I am completely disappointed.

Verizon_Support

Hello, Swifty951, I'm sorry to hear you're running into an issue with your Xbox offer. We can help take a closer look to see what's going on. So we can best assist, we will be reaching out via Private Message.

-Lauren

tamlynn1218

Hi,

I ordered the internet package on 12/31 and activated it on 1/7. I have not yet received an email to claim the Xbox and Amazon gift card promos.

Typically when are those directions provided?

Thank you!

Verizon_Support

Hello, Luccyy, I'm sorry to hear you're running into an issue when trying to redeem your Xbox offer. We can help you from here. So we can best assist, we will be reaching out via Private Message.

-Lauren

Verizon_Support

tamlynn1218, typically those offers are available for redemption after activation has completed. From the My Verizon account page, do you see any tiles for redemption listed under the "Make the Most of Your Plans" section?

-Andi

Enoch1

SAME HERE.

extremely frustrating

Verizon_Support

Hello! We are here to help with promotion questions. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

2933sb

Did you receive your Xbox? Seems like they have done this to many, many people. Poor policy and poor way to treat clients.

oneeyedcrow857

I have literally had the worst experience with these promotions and it has left a bad taste in my mouth. So for about 6 months now, I have been contacting Verizon about my promotions not being emailed to me or loaded to my account for the Xbox Series X as well as the $100 Verizon gift card promotion. Multiple agents have confirmed my participation and qualification for the promos and "escalated" claims for them for me repeatedly telling me I'll hear back from Verizon in a couple of business days. No responses. No replies. The latest rep lied to me and told me I didn't qualify due to not having been within the promo period ( my service was ordered December 20th). Literally having this issue IGNORED for months is making me regret even being a customer with Verizon in the first place. Disgusting for not honoring or contacting me back for the amount of time I've waited and reached out.

Verizon_Support

Hello, oneeyedcrow857, I'm sorry to hear you're still waiting on your promotion. We can help take a closer look at what's going on. So we can best assist, we will be reaching out via Private Message.

-Lauren

Exuronos

I've been waiting for them to sort out my disney bundle for 4 years. Good luck!

Exuronos

Did they ever fix this?

Verizon_Support

Four years is a long time to be dealing with the same issue! Can you tell us more about what's going on with the Disney Bundle?

-Lauren

Mwinans11

I too am having this same Xbox reward issue. My perk is only showing a headset and controller bundle even though I was told i would receive an Xbox in the store.

Jaken0909

Seems like a lot of people are having issues claiming the Xbox....

Wfinckrn

I signed up for 5G Plus home internet, activated it and up until today, (redemption day) the Xbox console was an option under make the most of my plan. Now just the Xbox bundle is showing up. When I signed up, the bundle was an extra gift and the console was as well. How do I get the console because the bundle does me no good without the console.

RoddyBoi

I’m also having the same issue, no where can I claim the offers I was instructed! Could I also get assistance?

Verizon_Support

We can help with your concern regarding the Xbox offer. Was the offer on your My Verizon account? What error did you encounter when trying to redeem it? ~Peter

Nwaesmith

I purchased my new wireless internet and activated it’s on dec 4, 2024. I have not received or have the Xbox tile or gift card on my profile. It’s getting frustrating

Springmeyer

I've had my at home internet now for about 2 weeks and I can't seem to redeem my Xbox and it's frustrating this was one of the big things that made me want to switch internet providers I need help.

Verizon_Support

We want to make sure we are able to get this straightened out, so you can redeem your promotion. Can you tell us when you made your purchase?

~Freddy

Verizon_Support

We don't want you to miss out on this great deal. To redeem the promotion, you need to go to the "Make the most out of your plan" tile under your My Verizon account. From here, you will be able to redeem it. Let us know if you have any issues.

pete_2003

I also getting same message after I click on order your free Xbox it’s goes too blank page

Verizon_Support

Hi pete_2003,

Are you able to clear cookies and re-attempt the redemption process? If this doesn't work, also try switching to a web browser using an alternative device such as a tablet or laptop. If this issue continues, please let us know so that we can provide additional assistance; we're here for you!

-Necia

bbshea

i had the same issue, got the internet required and never got anything about the xbox, even after the store told me i could redeem it after i got home and got it activated.

Verizon_Support

Hi bbshea,

We absolutely want to make sure that you're able to take advantage of all eligible promotions. Please send us a Private Message so that we can get your Xbox promo issue resolved ASAP.

-Necia

Cm35782

When did this promotion end?

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