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I am really really disappointed in this companys lack of support, I went to the store (I was directing to make an appointment at a 3rd party retailer through their webiste!) on 12/29 said we wanted to signup for Internet Plus plan and also move 3 lines over stating we wanted the 200 amazon gift card and the x box was told I would get an email with the promos attached and they had to order our phones, 1 week later no contact!! So I called verizon and they said well that promo no long exists you will need to pay for your phones asked to speak to a supervisor, she adjusted for the phones was suppose to contact me in a couple of days seven days later no contact! I called today and they are going to honor the amazon card but NO X BOX said the promo wasn't in existance on 12/29?????!!!!!!!! Since the 3rd party store dragged their feet I now am hit with a 200 bill from ATT since my service wasn't terminated until 4 days after my billing cycle thanks to verizon!! I see on this forum otherwise, I was originally set up with the reg plan and called as soon as I got home I had to go back the same day to the "real verizon store and switch out the router OMG I have wasted about 5 hours cleaning up their messes, if I don't get the XBOX and a credit for my 200 ATT bill I will be looking to move to another cell service. This is really unacceptable to be treated this way as a brand new customer, I was really hoping a better outcome but as of today it isn't looking good, I WOULD STAY AWAY THEY AREN'T VERY HONEST ABOUT THE WHOLE PROCESS!!
t
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I ordered all mine off their website/app & also havenโt received anything however I have been reassured by multiple Verizon employees chatting & on the phone I would receive both the Xbox & gift card. So far Iโve received nothingโฆ
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I was told that they are NOT going to give it to me, they said I would of had to start service online, the 3rd party retailer never informed us of this and Verizon is saying that the promo was not in place on 12/29? I however believe it was as we checked the website before we went in, can anyone confirm the date this was a active promo?
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Tricksey25 we are sorry to read about your experience and we would be happy to take another look at your account to ensure that you are receiving any offer that your purchase qualified for. We will be sending a Private Message so that we can gather some account specific details.
-Andi
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Same issue as you. They keep telling me youโll get an email to claim Amazon and x box but nothing comes.
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Hello, G9daniel, we can help you out with your promotions. So we can best assist, we will be reaching out via Private Message.
-Lauren
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Tricksey25 We're sorry to read about the experience with your new service. We want to take a look. We will be sending a private message. ~Peter
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Still no resolution you can reach me via email or my cell 805-722-5694. I spoke to a supervisor on Friday the 4th as the 3rd parter retailer never followed through she was suppose to contact me in a couple days to make sure everything was running smooth never heard back from her, called on again on the 12th of January because I had never received the promos, she stated the x box promo was not active on 12/29 that is absolutely not true!! This hasn't been a great experience so far as a new customer I am very concerned that the employees don't follow through and appear to be dishonest.
Thank you

