$200 and Nintendo switch offer

Tiles disappeared to claim this offer, I got the emails stating I can redeem both. When I click on the email it just takes me to the home tab of the app. I'm seeing a lot of people having this problem and theyre getting the run around. I hope this gets resolved or they're definitely losing my phone and wifi business and I'm assuming many others

Accepted answers

Dan_VZ

Getting a new Nintendo Switch or a choice of a $200.00 Target Gift card or a Chromebook are great incentives for signing up for our 5G or LTE Home Internet and we want to make the process as smooth as possible. There are a few important points of information for these two promotions that will help clear up any confusion.

There was a known issue with these two promotions where the redemption tile was not showing up properly in the My Verizon website or My Verizon app. This issue has been fixed.

Eligible dates for the 5G Home Plus or LTE Home Plus plan Nintendo Switch promotion are 2/29/24 - 3/31/24.

Eligible dates for the 5G Home Plus or LTE Home Plus $200.00 Target gift card or Chromebook promotion are 2/29/24 - 5/8/24.

There is a 65-day wait period after activation of your 5G Home Plus or LTE Home Plus service for the promo redemption tile to appear on your My Verizon app or the My Verizon website.

You must remain on the 5G Home Plus or LTE Home Plus plans to be eligible for the promotions.

For both promotions, once the 65-day waiting period has passed, you will have 60 days to claim/redeem your promotion. After the 60 days, the promotions are no longer eligible to be redeemed.

To redeem the Nintendo Switch, sign in to My Verizon. Navigate to the My Verizon account page. Click on Get Nintendo Switch, on us redemption tile under "Make the Most of Your Plans". Review and accept the Terms & Conditions by checking the box, and click Claim Offer. You’ll be taken to your cart where the discount is applied to the Nintendo Switch and you can input shipping information and submit the order.

To redeem your $200.00 Target gift card or the Chromebook, sign in to My Verizon. Navigate to the My Verizon account page. Click on Your Home Offer is ready. Redeem by XX.XX. Make the choice between the Target gift card or the Chromebook.

If you choose the Target gift card, review and accept the Terms & Conditions by checking the box and submit under the Target gift card tile. You’ll be taken to the Blackhawk website to complete the order of your gift card.
If you choose the Chromebook, review the terms and conditions and select Claim Offer. You’ll be taken to the Samsung website to complete the purchase. No discount code is needed.

Troubleshooting steps:

Customers who previously attempted redemption should clear their cache, relaunch their browser and revisit My Verizon website or the My Verizon App to redeem the reward
Customers who were sent a code and no longer see a promo tile in My Verizon website or the My Verizon App should use that code to manually redeem the reward

If you have any problems with the redemption process after the 65 day, please let us know and we’d be more than happy to help you with your redemption. We also have this FAQ with more information on redeeming 5G/LTE Home and Home Plus offer FAQs: https://www.verizon.com/support/5g-home-offer-faqs/.

All comments

Verizon_Support

Happy Friday! Being on top of your account is crucial, especially if you are managing your offers. Verizon is here to help.

For more promo details, check out our official deals page: https://www.verizon.com/deals/.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

Kronnick

My tiles also disappeared this morning. Today was the day I was supposed to be able to redeem the offer and now the tiles are gone.

Dan_VZ

There was a known issue with these two promotions where the redemption tile was not showing up properly in the My Verizon website or My Verizon app. This issue has been fixed.

Eligible dates for the 5G Home Plus or LTE Home Plus plan Nintendo Switch promotion are 2/29/24 - 3/31/24.

Eligible dates for the 5G Home Plus or LTE Home Plus $200.00 Target gift card or Chromebook promotion are 2/29/24 - 5/8/24.

There is a 65-day wait period after activation of your 5G Home Plus or LTE Home Plus service for the promo redemption tile to appear on your My Verizon app or the My Verizon website.

You must remain on the 5G Home Plus or LTE Home Plus plans to be eligible for the promotions.

For both promotions, once the 65-day waiting period has passed, you will have 60 days to claim/redeem your promotion. After the 60 days, the promotions are no longer eligible to be redeemed.

If you choose the Target gift card, review and accept the Terms & Conditions by checking the box and submit under the Target gift card tile. You’ll be taken to the Blackhawk website to complete the order of your gift card.
If you choose the Chromebook, review the terms and conditions and select Claim Offer. You’ll be taken to the Samsung website to complete the purchase. No discount code is needed.

Troubleshooting steps:

Customers who previously attempted redemption should clear their cache, relaunch their browser and revisit My Verizon website or the My Verizon App to redeem the reward
Customers who were sent a code and no longer see a promo tile in My Verizon website or the My Verizon App should use that code to manually redeem the reward

humm1014

I have waited my 65 days and went to redeem my rewards. When I click on the tiles to redeem (which were available to redeem 5.16) they keep directing me to the FAQ page on how to redeem. I have called numerous times, and I was told within 24 hours I would receive an email to claim. A day later, and I never received any email. I called back, and now they are telling me I must wait 5-7 days to fix the glitch in their system. I am given a complete run around every time I speak with someone. If this isn't rectified today, I am dropping my phone service and 5G home internet this evening. I am tired of receiving no help from Verizon.