Child Item

Site Totals

61487 Questions Answered 271 Categories

200 visa card i was promised when we got our 5G internet

Patient3 · 2024-03-17T03:13:59+00:00

* We got our 5 G home Internet end of October 2023. Never worked. We finally got it to work by December. We did so much trouble shooting and moving the device in so many locations because your tower is North!!! It would work for a day. Then it would start to freeze and never start up again! The tech support guys did a test…

Patient3

We got our 5 G home Internet end of October 2023. Never worked. We finally got it to work by December. We did so much trouble shooting and moving the device in so many locations because your tower is North!!! It would work for a day. Then it would start to freeze and never start up again! The tech support guys did a test as well as my self to see how strong our reception was here in Maricopa. It turned out that we had barely any reception and that after I paid extra for the 5G+. So the Hassell and trouble shooting and hours of time on the phone they came to the co clusokn that I shojkd not have the Verizon 5G+ because it has such poor reception. I had to pay $29 to have Orbitel reinstalled in my home We have Orbitel out here and works great. All because Verizon said you had this wonderful internet service now in Maricopa!! All this Hassell and yet I don't have my $200 visa card I was promised. Heck with all this terrible service and inconvenience I've had to endure I should be getting double that! I didn't breaking the commitment. Verizon should have never talked me into the 5G+or wasted my time and energy so I had no choice but to cancel since it did not work I had barely any television for 3 months. Then I was assured that I would get the $200 visa card especially because the problem and issues were with Verizon not I. Really want my
$200 visa card. Here I am still dealing with this terrible service and broken promises! NOT MY FAULT YOU SOLD ME SOMETHJNG YOU CAN'T DELIVER!
I WANT MY $200 VISA CARD ASAP!!!!!!!! I HAVE WAITED LONG ENOUGH !! THIS IS NOT HOW YOU TREAT A GOOD PAYING CUSTOMER!
PLEASE CHECK YOUR NOTES OF ALL OUR CONVERSATIONS AND YOU WILL DISCOVER WHAT I HAD TO GO THROUGH AND STILL GOING THROUGH ALL THIS NONSENSE THIS SHOULD BE HANDLED AND CUSTOMER SHOULD BE SATISFIED! I FORGOT TO MENTION THAT I ALSO HAD TO GO TO A UPS STORE TO RETURN YOUR TERRIBLE 5 G.
PLEASE JUST STICK FO WIRELESS SERVICE!!! YOUR NOT CUT OUT FOR INTERNET SERVICE!!!!!!!!!!!!

Comments

Verizon_Support

Hello, Patient3. So sorry to hear of all the issues you endured with the Home Internet service. Help is here. Just to clarify, did you cancel the service to go back to Orbitel?

-Natasha

Child Item