Hello, when I signed up for the 5G home Internet, I was told I would be able to choose between a pair of Ray-Ban sunglasses and a $200 Home Depot gift card. I have never received any way to get one of these prizes. I did call and speak to someone the week of October 28. They escalated the situation and assured me they would give me a return phone call on Monday, November 4. I've received no phone call, no email update, and no way to choose which gift I want. From reading through these community forum questions, it appears I'm not alone. Can someone please help me resolve this issue quickly?
Hello, mgilmore5. Help is here. May apologies to hear of this but we can check the account for a status update. We definitely want to see you get your applicable promotion. I have sent you a Private Message for further assistance.
-Natasha
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