I switched from Xfinity to Verizon 5G Home Internet in March after seeing a promo offering a Nintendo Switch and a choice between a $200 Target gift card or a Chromebook. I confirmed this with a live agent on 3/25 before signing up.
In May, I received two emails confirming that my offers were ready to redeem: one for the Nintendo Switch and another for either the Target gift card or the Chromebook. I successfully redeemed the Switch but ran into issues trying to claim the Chromebook. On 7/15, after multiple attempts, I contacted support, and they informed me that the Chromebook was out of stock, offering a $350 Samsung E-Gift Card instead, which I accepted. However, I never received it.
I escalated the issue on 7/30 and again on 8/15. A manager assured me Iโd get a resolution in 3-5 business days, but, unsurprisingly, that didnโt happen.
Today, 9/23, I reached out again via chat to avoid wasting more time on the phone. The first agent said theyโd resolve it within 2-3 hours but abandoned the chat after 30 minutes. The second agent did the same after briefly โlooking into it.โ Finally, after a 2.5-hour phone call and being passed between three people, the manager informed me I wasnโt eligible for the Chromebook as the promo supposedly only allowed either the Nintendo Switch or a choice of the Target gift card/Chromebook, not both.
Whatโs incredibly frustrating is that no one previously mentioned this restriction. Iโve had more frustrating interactions with Verizon support in the last three months than I ever had with Xfinity in six years. I even offered to send an article from "The Mobile Report" explaining the promo, but the manager insisted I misunderstood it.
I feel completely gaslit and misled by Verizon, and Iโm still waiting for a resolution. This is unacceptable.
Has anyone else been able to successfully receive both the Nintendo Switch and either the Chromebook or $200 Target gift card from this promo? Curious if others had a similar experience or if Iโm the only one dealing with this.
I have been calling and texting verizon for literal months. I have also been heavily gaslit by the representatives and I am so so tired of having to explain the same situation to a new person each and every time. I was offered the same promotion and man- it's been miserable. I managed to redeem the gift card after all this time but no luck for the switch
We would love to help you kdup1. What device did you get? When did you start service?-Joe
Stop ignoring my post. I need my gift car and samsung chromebook
Hello, Saadsqureshi, we're standing by to assist with your promotion concern. We will be reaching out via Private Message to continue.
-Lauren
I've promptly responded back to your private message as I have to your colleagues but that's as far as these conversations go. In a public thread you share that you've DM'd people but nobody knows whether you follow through or not. Now I'm leaving this here so everyone knows that you guys do a terrible job resolving issues. You're the 3rd agent to privately message me and yet I'm still here trying to get the promo that was offered at the time of sign up.
Start a new topic or ask questions in the open forum.
