5G Home Internet Speeds in the Evening

[BH188]

I've had 5g home internet since Nov 2023. In the morning, I can reach speeds of 300mbps. At 8pm, the speeds are as low as 2mbps (99% slower). If I run a speedtest on my Verizon cell phone on the cell network at 8pm (right next to my computer), I'll get speeds around 100mbps. 

I understand that speeds can decrease in the evening due to network congestion, but 2mbps?!?! It's ridiculous. I also get that cell phones get network prioritization over 5g home, but the difference in speed between my cell phone and 5g is unacceptable. It's not the position of the device, since it works fine in the morning.

I went through all the troubleshooting with support via chat - they did a hard reset of the device and several other things with no success. They admitted my speeds were slow and  it was a problem on Verizon's side and would forward the issue to engineers.

Nothing has changed though. If it doesn't improve soon, I'll just cancel. It looks like they rolled this out too fast without ensuring any consistency. I've had Verizon for 19 years and until now, I was very happy. This has left me very unhappy and dissatisfied with Verizon. 

[vzw_customer_support]

Oh, no! We are truly sorry to see you in this dilemma. We know the importance of having fast and reliable data. Verizon is here to help.

If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support: https://www.verizonwireless.com/support/troubleshooting/.

We sent you a Private Message, please review at our earliest convenience.

~Gilbert

[InWi]

This is not really a tech issue. Base-stations servicing Home Internet customers need to be configured with proper QoS.  When I see dogged throughput,  modem/router unit has a strong signal. No degradation what-so-ever. It really is the base-station which is not able to handle increased traffic.

[vzw_customer_support]

Hello, InWi. Help is here as we don't want to see you leave us. Please tell me more. What are the speeds you get during the evening? What is your zip code? 

-Natasha

[RF_Engr]

Today (Monday, Feb 5) at 4pm, I took a series of speed msmts from 2 network locations: 1: Ethernet cable to my router, 2: Ethernet cable directly to the Verizon 5G Home cube.  They were nearly identical at ~11 Mbps downlink.  I used the same laptop for both sets and I repeated them 3 times to make sure.  lt is a rainy day today, but it was not raining during the testing.  I still believe the Verizon network has issues, not the LAN connection in my home.

[RF_Engr]

I have the exact situation at my home.  At Noon, it is 260 Mbps, then at 3pm it is 194, at 4pm it is 157, at 5pm it is 19, and at 6pm it is 7 Mbps.  It won't go up above 20 Mbps until 9pm.  This has happened 4 days in a row now.  I've only had the service since November of 2023.  I may not have it much longer.  There are only 2 people in our house and only a few devices all day and night.  The weather has been perfect and clear all 4 days.  My online chat with tech support has gone worse than nowhere.  The only suggestion is "reset the cube, that will fix it for sure".  Of course this didn't change anything.  The last agent told me the problem is with my Linksys router...what a joke.  [To explain, I'm using the cube in IP Passthrough mode to my Linksys router which provides my home WiFi].  I even suggested it might be tower/network loading as everyone is at home using the internet.  This produced no response from any of the 4 agents over the last 4 days.  I'm at my wits end.

[vzw_customer_support]

We're so sorry to hear that you're having problems with your 5G Home. We want to make sure you're always getting the speeds you need, and we're here to help. Just to be sure, would it be possible to disable IP Passthrough as a test? It is also possible that the towers might be busy during those hours, and we'd like to check that as well once we make sure it's not the router. Please keep us updated. We want to make sure this is resolved.

~Jesse

[BH188]

Yes, IP pass through was already disabled, I just double checked on the advanced network settings. Just to be clear, I do not have a secondary router, I use the Verizon gateway as my WiFi router. Thanks. 

[vzw_customer_support]

We're sorry to read that you're still having issues. To better assist you, we will be sending you a private note.

~Freddy

[funny3752]

Exact same with me, although I didn't bother with customer service as they are usually a waste of time.  It started about a month ago for me.  I canceled today.  Switched back to Cox.  I have a two-year non-contractual deal with them for $65/month.  Getting ~940 down and ~40 up with unlimited data (part of the deal) and gateway included.  I'm set for two years!

[BladeRnR74]

Dang, wish I could get that deal here in Oklahoma.  Cox only offers capped (1.25TB) in my area.  I use about 4TB a month so unlimited is my only option.

[jake675309]

Exact same situation here in Mission Viejo, CA. It is as if we are on a “party line”.  Anyway, because Verizon continues to push the service trying to sign up new users, and not create a better structure to handle the traffic, I dropped the service & went back to Cox cable internet. $70 gets HIGHER than the advertised speed of 250 down & 25 up. This is ALL DAY. So I’m happy to spend the extra $20. Round-the-clock customer support & a helpful app are appreciated once again. Best of luck to the folks still on Verizon 5G home internet. 

[InWi]

Same problem here in San Diego. I signed up in Nov 2023. Things were much better a few weeks ago. Now connection becomes abysmally slow starting around 5PM. Unfortunately, that is when my family needs the connection most for evening work calls, school homework,  entertainment, etc. I had much better expectation from Verizon.  Cannot continue with the service; will need to switch back to Spectrum, which is the only other provided in my area. 

[GetAwayStkx]

Knowing that we will never get that precious time back,, that we have wasted chatting, calling, researching...

while they drop the calls, disconnect, cannot speak or understand english,  or my favorite, suddenly a new person just jumps in the chat.  

They just waste our lives, never ever addressing the problem.  

I truly have PTSD when it comes to this garbage.

JUST deliver what you promised!

If you figure something to, please share!

[BH188]

I just ran several speed tests at 5pm PST, zip code 92881. The best I got was 3.09 mbps. What a joke. Seriously Verizon?!?!?  I got better speeds from AOL back in 2001 using dial up. FIX THIS! You are lying to your customers! Your own website says typical speeds 85-250 mbps. My typical speeds are between 2-10 mbps. Buyers beware!

[vzw_customer_support]

GetAwayStkx, we want to make sure you get the help you need with your 5G Home. Having fast and reliable data speeds is important and we'll make sure we figure out what's happening. Please try these steps to improve reception, and let us know how it goes. https://www.verizon.com/support/knowledge-base-303197

~Jesse

[GetAwayStkx]

Im switching providers. Just got my new gear today. Have to mail new SIM cards to my sons and good bye Verizon.

customer service DOES matter.

[iceman09]

I live in San Diego/Bonita area. I've also experienced horrendous speeds especially after 3pm up until about 11pm or 12am. The speeds are anywhere from 2.9mb/s download to maybe 3.88mb/s. I get that these are "peak" hours, but dang, you can't even search google and much less stream a video. I've had their service since April 2023 and this is a new issue that I started experiencing about 10-14 days ago. I've done done all the reset/restart procedures and even relocated my equipment without avail. I've resorted to using my phone as a hotspot when I need to get things done. I chatted with someone online for 2.5 hours and got nowhere, beside them chatting a message every 25 minutes.... I think Its time to cancel and go back to Cox. I thought I was done with them, this was sadly short-lived.

[vzw_customer_support]

Hello, iceman09, we know it's important to have the fast speeds you've come to rely on. What zip code are you in? You mentioned your gateway has been moved. Is it near a window? I understand you reached out for support previously as well. Have any other troubleshooting steps been completed so far?

-Lauren

[iceman09]

• My zip code is 91902. The gateway has always been on the window, I've tried different locations without help. Me and my 2 other neighbors are about to cancel because of this ridiculous performance. There are still sales people going around signing people up every day even though it doesn't perform.

[vzw_customer_support]

We want to check in with you to see if you are still in need of assistance. Please let us know as we are here standing by. 

-Natasha