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5G Home Internet XBox Amazon Offer

I am in the same situation and everyone here. I ordered the 5G Home Internet on 12/31/23 and had it activated by 1/6/24. I have been using it for well over a month now and have been unable to get any concrete answers on where my 2 offers are. I have the original order email that states I qualify for them. I have talked to 3 different agents and they all agree I qualify for both offers but there is nothing available for me to submit, accept or confirm so that I can complete the promotional requirements. I simply want the promotional items I signed up for and committed to. I'd like Verizon to do the same. I have been a customer for 11+ yrs and this is extremely disappointing!

Comments

BoomerSooner25

I signed up the same day as you and the same thing happened to me. I was never able to redeem offers on the app. I chatted and called in probably close to 20 times about it. Finally one of the agents turned in a “fallout form”. I had to wait a couple weeks but finally they emailed me the code for the Amazon card and a few days later I got an email that the Xbox has shipped. It was a ridiculous process, but whatever form he submitted seemed to resolve it. Just keep bugging them about it and tell them to submit a fallout form for the offers they promised you. If they don’t, file a complaint with the BBB.

Verizon_Support

Hello, Dex666. Your business means the world to us and you definitely deserve some answers. Help is here. Just to confirm, did you complete the redemption process via your My Verizon account? Please let us know as assistance is here.

-Natasha

Dex666

Hi Natasha,

I have never received anything that would allow me to redeem either one of the offers. I have the original order email stating that I qualify for them, but I have received nothing since then.

Verizon_Support

Thank you for your 11 years of loyalty with Verizon and coming back to the chat Dex666 so we can continue to uncover the status and options for the promotional offers, both Amazon and XBox. Let's work together to get the details. First, please reply to the private message that will follow to discuss your private account information protecting your online security.

-Deb

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