Hello.
So I ordered the 5g home internet service online for store pickup on 12/27/23 to take advantage of the Xbox offer. Later that day, I received a call from the store rep saying that the gateway was ready for pick. At the store, the rep informed me that they had to cancel my online order and reprocess it due to ordering errors. No big issue as whatever occurred really did not affect the pickup. In and out of the store in less than 30 minutes. I got everything set up at home and things are running great. So today I decided to redeem the Xbox offer although I didn’t receive any emails with instructions to do so. So went into the MyVerizon App scrolled to the “Make the most of your plans” section and didn’t see any tiles related to redeeming the Xbox offer. I further went into looking at the rest of the app and saw nothing about redeeming the Xbox offer. Has anyone else had this experience with their 5g Home Internet order? I think the issue might be the reprocessing of the order which made my order an in-person order rather than an outline order. Any help or insight is much appreciated.
-Charlie
I have same issue, contact online rep and they told me I will be able to redeem this offer after 60days of home 5g. I will receive an email at that time to act on. Also if you read fine print you must keep service active for like 190 days or end up being charged for Xbox.
Flash0214, we're sorry that the e-mail and tiles aren't showing up and we'd be happy to help with your Xbox redemption. We're going to send you a Private Message so we can help.
~Jesse
Literally in the same boat, did the in store pick up of my 5g cube and have no idea how to redeem. Called and the guy told me to "patiently wait two months". Well the offer ends on the third. I only subscribed for the Internet because of this deal. If I can't get it I'm cancelling.
Hello Charlie Yes if a promotion was online only it would not be redeemable if processed in a store. -Joe
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