5G Home Internet speeds

[King_Everything]

For a year or so, my Verizon 5G home internet has been fine.  However, over the last week or so, our signal is awful.  I'm reaching *maybe* 18MPS download speed.  I've rebooted the router/modem.  I've factory reset the router/modem.  I've tried to reposition the router/modem.  Everywhere but one spot gives me a red light, but the spot with a white light is by a window with a 5g tower within site about 3 blocks away!

Support just wants me to reposition and reboot or upgrade my service.

Any advice?  I'll go back to cable internet if this is the best Verizon can do.

[vzw_customer_support]

Hello, King_Everything, we know it's important to have the fast 5G speeds you came to rely on with your 5G Home Internet. So we can best assist, we will be reaching out via Private Message.

-Lauren

[Bobert13]

Same problem.   Already replaced first modem for this problem, now new modelmis exhibiting same problem after a few months.  Modem indicates good signal, but downloads are 5Mbps, uploads about 8Mbps.  Did all the usual stuff with system reboots with no effect. Tech support is working on it.       Every once in awhile speeds pick up to about 250Mbps, but does not last long.

[lem1226]

My fastest down load speed is a 6 I can’t stream movies on the Xbox.  Cell tower is one block away with line of sight.  It has only gotten worse over two years.  Thought this was better than cable till it just kept degrading more and more.

[lem1226]

Should be an external option available or something.

[vzw_customer_support]

lem1226, we are concerned to learn about your internet experience. You shared this is a concern on your Xbox, to you experience speed issues when connecting other devices? What zip code are you located in so that we can take a closer look at that specific area?

-Andi

[Dattebayo083]

I’ve been having the same issue lately too. 

[vzw_customer_support]

Dattebayo083, we'd be happy to help look into any service concerns. Please tell us, when did this start? What services (voice, text, data) are affected?

~Izzy

[RobbyMcCarrell]

I am having this problem too. When I first got the service about 6 weeks ago it was great. Now they seem to throttle me down to 5-10mbps. If this keeps up I am going back to cable.

[vzw_customer_support]

We're terribly sorry for the issues you're having RobbyMcCarrell. We want to help in any way we can. We will be sending you a private message to further assist. 

~Ivone

[Frankandrew333]

Same. This isn’t worth it anymore. It started great but my neighbors and I have noticed a HUGE downslide with ping and data rate.

[vzw_customer_support]

Hello, Frankandrew333. Help is here as you deserve only the best in service with us. Please tell us more. What is your zip code? What speeds do you receive? 

-Natasha

[mikethor1]

Good luck with the customer service (and the failed contractual obligations). Since November I have been experiencing frequent drops in up/download speeds. I'm talking consistent periods of getting 0.3-2.0 Mbps upload and download speeds. 

My first time contacting Verizon customer service was in November, when the issues began. It made watching football with guests over for Thanksgiving impossible. As we were all gathered more for football than stuffing our faces, this was total frustration. I'll keep this next part brief. Here is a summary of my interactions with customer support and their "solutions:" 

1. The equipment is bad. I was promised an overnight delivery of a new router. That was November 2023. I'm still waiting for that delivery on January 21, 2024. 

2. There's an outage in my area... the whole region of California. 

3. I need to disable the "auto switching" between 2.4 & 5G bands because it's causing this interference. 

4. Too much obstruction from the leafless tree outside... even though (when football is not on) I get times of excellent network speed. (seriously, this seems to happen almost exclusively when NFL football is on)

5. My area is not a supported region for 5G Home Internet. Yes, I was told during a customer service session to navigate to the website and check for coverage based on my address. The website says I'm in an unsupported area. I find this cute (read: absolutely frustrating) because my apartment complex was the recipient of a mailer campaign over a year ago congratulating us on being in a covered area, here's the quick start link to get the 5G Home Internet. 

More was said during these customer service sessions. None of them fix problems. I've become a certified expert in unplugging and plugging in my router. 

All frustration is derived from unmet expectations. 1-3Mbps download speeds when 5G Home Internet is the contract is the epitome of failed and unmet expectations. Especially when it's been months of this. 

So good luck to the rest of you experiencing this consistent unmet expectation. 

[jaycody]

I completely agree with you... When I was in my 2 week (safe to return period) was getting 1.4 gbps. Once it ended, I was getting maybe 10-12 Mbps. My lte hotspot is faster. I am glad I kept Xfinity! I did a reset and now my device won't connect to Bluetooth to reset up and it's flashing blue.  I am just happy I didn't leave Xfinity! Tech support is non responsive for Verizon, and I have the screenshots to prove it. I mean if one more ai generated Verizon chat bot says to reboot my phone when I'm talking about a home router I'm gonna cancel it all together. Keep the free Xbox! I'll go to another provider

 

[kwatch]

It worked great for a year. I don't understand why it's so slow now. If this continues, I might switch back to cable. BTW, I'm in Southern California.

VZW is definitely slowing down the speed after 4 PM in my area.

[vzw_customer_support]

Hello kwatch, we're sorry to learn you're having issues with your service. We want to help in any way we can. What is the exact location you're at in Southern California? Have there been any changes on where the Verizon Home Gateway is located? 

~Ivone

[RChiarilli]

92399, Yucaipa, Ca

Ive tried everything. I also have a lan wire hooked up. I moved the internet to the front room. Is there anything I can do to return the internet? I’m not getting what I paid for. I understand that things happen. But this is ridiculous, I’m going on two weeks. 

[vzw_customer_support]

Oh, no! Dealing with service issues can be frustrating, especially if your data speeds are slow. Verizon is here to help.

What exactly occurs when you attempt to use the Home Internet? Aside from relocating the device, what recent changes have you made? Any similar issues with other cellular devices?

~Gilbert

[anutter]

Its a broken record with you guys. I probably have 10 outstanding support tickets over the span of 1 year and every one of you ask the same 4 questions. I give the same 4 answers. Rinse and repeat. 

Just forward this to engineering or someone who can actually help. As of tomorrow, Monday 2/19/24 i will be terminating service.

[Dahaden]

Ok what is going on,  I am now experiencing the same thing. I am  all over the place from 5 meg to 200 meg, never solid, sometimes dropping packets. Replaced the router once, factory reset a few times, reboot numerous,  Signal strength in the mode is 90 for 4G and 89 to 90 for 5G.  May have to drive into work, can't keep reliable speeds for remote work.

Right now:

Result ID

 

15983098046

 DOWNLOAD Mbps

53.34

 UPLOAD Mbps

21.25

Check in back it will be 5 down, fluctuates like water out of a water hose.  Rebooted PC, Tried Windows, Tried Linux, at times the TV will pause and buffer now. Tried direct cable to modem, no difference.

My phones speed are the same right now, not on the 5G home, just hitting the tower. The last time this happen a day or two later a nice guy went into little hut next to the tower and an hour later magic starting happening ;-). Something seems amiss with with Eaton / Shiedler service in Indiana atm.

[vzw_customer_support]

Oh, no! Dahaden, being on top of your service is crucial, especially if you are managing your 5G Home data speeds. Verizon is here to help.

When did the issue start? What recent changes have you made? Aside from the slow speeds, any other problems? Who else is experiencing this Issue?

~Gilbert