Signed up for a free trial of 5G Home Internet back in October 2023, cancelled in less than 2 weeks due to unreliability; told incorrect information about speeds I should get, I do not call 2 Mbps acceptable not even by 3rd world countries. Returned everything in the original box with the included return label, should have been the end. I was then told to try one more box/cube to see if it would be better. They mailed me a new box, but this time it was the wrong one (one for the Fios system, which is not in my area). Brought the 2nd box in for return and was given a 3rd cube in store. Still DID NOT work properly - honestly I would rather use No internet than deal with this awful 5G home system which is trash. I returned the box in store spoke to the manager Chris (this was the corporate store in Buffalo NY at Walden and Union Rd.) he said no problem, he would cancel everything and there should be no charges at all. Well that has not been the case at all. We have been charged, and told the next bill is on the way, and there is no one to resolve this! WE DO NOT WANT TO USE VERIZON AND ARE BEING CHARGED for services/equipment we are NOT using. I got a bill for $52 for an unpaid balance for 5G Home Internet. I spent countless hours on the phone with various Verizon representatives trying to get to someone who could look up the account and cancel that bill. Have received subsequent bills since....
I've just spent hours more searching for solutions and apparently this is an all-too-common occurrence with Verizon. I will share my experience with everyone I know, and let them know of my experience, and steer them clear of using Verizon for ANY services.
Currently filing reports with the BBB and my local consumer protection office. If anyone knows of some way to contact Verizon that *doesn't* involve hours on the phone please let me know. This is UNACCEPTABLE.
That is definitely not the experience we want you to have, and we would like to take a closer look to your situation. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
No one has gotten back to me. I see this message is posted below mine, to give the illusion that Verizon is 'helping resolve' the situation. Then there is no message thereafter.
Start a new topic or ask questions in the open forum.
