After verifying Verizon 5G service at my address, I switched my cell phones and home internet to Verizon. And life was pretty good. I averaged about 250 Mbps on phone and 5G home over Verizon's 5G network. A little faster during the day, a little slower in the evening, but always over 150 Mbps. Fast forward a few months. I start noticing TV shows buffering, slow internet browsing on 5G Home and iPhone. Speed test on 5G Home is showing single digit speeds. 3 to 9 Mbps in the evenings, and 25-30 Mbps in the morning.
Then I noticed that I'm no longer getting 5G on my cell phones when I'm home ( 2X iPhone 14 pro). If I drive a few blocks from my house, I get 5G, but anywhere near my house, I'm limited to LTE . I also looked on Verizon and see 5G Home is no longer offered on my street. Obviously, I can't move my 5G Home router several blocks to find a 5G signal. And I think it's pretty clear that single digit speeds are not acceptable for 5G Home. What can Verizon do to fix this?
Hello, Goat-Locker. Thank you so much for this info and help is here. Please tell me more. What is your zip code? When at home, which signal indicator do you see on the phone, meaning LTE, 5G, or SOS?
-Natasha
My zip is 92071. My signal indicator is LTE at home. I get 5G or 5G-UW once I get a few blocks away from my home.
Thanks for keeping us posted. We appreciate the details. Verizon wants to offer the support you need.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Thank you for sharing that zip code with my today, Goat-Locker. I did take a look at the area and we're showing 5G UW is expected in the area. You mentioned this was a recent change in your home. What, if anything, has changed with your device, plan, in the area, etc.?
-Joseph
As I wrote in my first post, When I first switched to Verizon, both for my phones and home internet, 5G service was available. I was getting the 5G service indicator on my phones and 250+ Mbps on my 5G Home Plus service. Some time since then, I no longer get this service. Not on my phones and not on my 5G Home Plus. I'm getting the LTE service indicator on my phones (at home) and 5G Home Plus is so slow in the evenings that even 1080P TV streaming sometimes buffers or becomes pixelated. Evening speed tests on my 5G Home Plus are single digits.
There is no change in my equipment, and this service limitation is on all three of my devices (2X iPhone 14 Pro and 5G Home Plus). Something has changed in the Verizon network. Checking my address now shows 5G Home internet isn't available at my address, though obviously it was when I signed up...
Thank you for the additional details. We will be sending you a private message to check further on your situation.
~Ivone
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