5g home IP passthrough not working with blink camera recording clips

[Craigster55]

I am having the same issue as others have posted here and on other forums.

I got the 5G Home Internet. It works well, but does not cover my house, I have significant drop off in streaming and signal to the point of unusable. 

To help cover the house, I followed the instructions to setup using IP Passthrough and use my Netgear Orbi mesh as my home router, which fixed the coverage issue, and everything is working fine.... except the Blink Cameras.

Ive spent hours with Blink Support, and they insist it is random disconnects and inability for their sync module to reliably upload videos... even though they only have a 2mbs upload need.

I have seen a few threads here with the same issue, but they were taken private, and no solution posted. I also cannot find anything substantial about a fix, only that many people have the same issue using 5G Home Internet.

Has anyone found a solution or a way to make this work?

[Craigster55 · Accepted solution]

I just found this at a site... that may explain everything if it is true:

" I’ve read that the onboard Wi-Fi router is limited to 10 devices at 2.4GHz and 30 devices at 5.0GHz."

https://www.disablemycable.com/blog/verizon-5g-home-internet/

If that is true, IP Passthrough using another router is the only answer, even if Verizon will not support it.

[scott31339]

What Verizon router do you have?

What firmware is it on? (On IP passthrough, look up your IP address and add a 1, or go to the address of the default gateway)

I suspect it's MSS. IP Passthrough isn't perfect. It's non adjustable on a Netgear Orbi. https://community.verizon.com/t5/5G-Home-Internet/5G-Gateway-ASK-NCQ1338-Passthrough-Not-Working-Rel...

[Craigster55]

Thank you for your reply. I did see that other forum link, but unfortunately, any of the links here appear to have been either not answered or  they took the conversation private and never posted the fix. Verizon won't support or discuss the Orbi or allowing Passthrough, but they are sending me an Extender to try and eliminate the Orbi as the issue.

The kicker here is it worked fine with just the Orbi for 4 years... and when I switched to Verizon 5G Home back in July, it worked fine until they updated their phone apps about 3 weeks ago.

There have been no changes to the system, no new devices. I can live view to the cameras and I can save the live view clip successfully. It is only the motion clips that do not save. The cameras detect motion, I get an alert about the motion, but the clip never saves.  I'm admittedly not a genius with this, but it seems to me that it shouldn't matter the trigger to cause the camera to capture video. If the camera can take video manually and save the clip,  it should be able to do it automatically when triggered by motion.

If it is Orbi related,  I'm happy to try an newer mesh or ultra powerful router to cover the house, but no idea where to start.

[Craigster55]

The other item I forgot to mention, is the coverage and speed of internet is perfectly fine....300mbs down, 75mb up.... I can stream 3 TVs with 4K video, no issues with internet access, Zoom meetings, etc. No issue with signal anywhere in the 2800 sq ft house or the 3/4 acre property... just the Blink Camera motion clips.

Of course Blink support is also unwilling to share log or technical findings, only saying "It must be your ISP, contact them to fix this" then Verizon tech say they never heard of this and dont support IP Passthrough... but they everyone supports "passing the buck".....  LOL

The only reason I even really care is that there is a front door camera that alerts to any activity, and since the motion feature is not reliable, it compromises the safety aspect of having it in the first place.

[Craigster55 · Accepted solution]

I just found this at a site... that may explain everything if it is true:

" I’ve read that the onboard Wi-Fi router is limited to 10 devices at 2.4GHz and 30 devices at 5.0GHz."

https://www.disablemycable.com/blog/verizon-5g-home-internet/

If that is true, IP Passthrough using another router is the only answer, even if Verizon will not support it.

[scott31339]

Did you ever try turning IP passthrough off, making the Orbi a DMZ host (not super important but helpful ) so you have the Verizon wifi back on - and connecting the cameras to the Verizon router? Did that make a difference?

I have an issue with my Ring floodlight cameras - I cannot access a live view of them. I've done a lot of different settings and changes without any luck. I do IP passthrough as well. (I also have two ISP's). Once I tell the Ring floodlight cameras to use the other ISP in the router - live view works again.  I don't want to double NAT if I can help it, so I workaround it. The Verizon 5G Home internet is the fastest and cheapest choice for me. No cable/fiber available. Starlink slows down too much in the daytime (Verizon does too, but to like 100mbit, Starlink is about 30-40 at peak times).

The Ring doorbell cameras are fine, just the floodlight ones with this symptom. So weird!

I wish you the best of luck in your findings.

[Streudoggydog · Accepted solution]

Hi everyone I have been having the same issues and I think I found a solution. I went into the Verizon 5G Home router and enabled my guest Wi-Fi network to segment the traffic, much like a vlan. I created a separate SSID name and password and only blink and my phone are on the guest network vs my regular Wi-Fi network that has like 59 or so devices on it. Seems to have greatly increased access speed to live views at least, I haven't had any motion recordings yet fire off, but live view recordings posted up just fine.

[Streudoggydog]

I just went out and tested, and all my cameras recorded for the specified time. This fix has worked in spades for me with all my issues of cameras failing to connect, snapshots failing, motion recordings not posting or only 1-3 second clips and long delay on accessing live mode!