Has anyone found a fix to the extremely slow 5g home internet speed. Like other posts in the forum, my home internet was good for the past year but starting in November I have been getting very slow internet speeds. I have had my modem replace and have called customer service multiple times. I’ve moved my modem all over the house, turned it off and one and everything else the technician has asked me to do but it’s still slow speeds. I have been told by technician that my speeds are really high but when I run a speed test I’m at about 3mbps. I’m not sure how they get their readings but I can tell you it’s definitely not high speed internet. I even called and had the automated system “assist” and it stated it located the issue and fixed it. The fix was internet speeds of 12mbps for about a day then it went back to the slow speeds. I have read a bunch of the posts on this forum and Verizon reached out to the poster about the issue. I am wondering if anyone has been told or know of a fox to the obvious issue with the internet
We're sorry to hear about the issues you're having with your 5G Home. We want you to have the reliable home internet you need, and we're here to help. What city and ZIP Code are you experiencing these issues in? If you have a Verizon phone, is that device also having issues?
~Jesse
I’m in Waddell Arizona. 85355. My cellular telephone is having issues when it’s connected to the internet and the speeds are super slow. Like I said in my post I have moved my router to other locations, turned it off and on, the modem was replaced, the automated system said they found the issue and the speed was a little better that the 3 mbps that I had. By reading the other posts this is a know issue for Verizon. I did not have these issues a few months ago and like the other posts on this community there was a change in service around November
I'm sorry to hear you are having issues with service CJS1415. What speeds are you seeing? When did this start? Does service improve with your cellular device outside? -Joe
My typical speeds now are around 3mbps or lower. I’ve had .8 and .3. I work from home and have constant video conferences. These low speeds cause issues with the video conferences as you would expect. Like previously stated, this issue started around November. This is when I notice outages and very slow speeds which appears to be when other customers have also noticed this issue. I do not notice a change in service when I am outside
Oh No Cjs1415. Those speeds are not what we need when working remotely at home. Let's get more details when you reply to the private message. We will continue with account specific information there to protect your online security.
-Deb
I haven’t received a private message
Joe,
Your response was pathetic. He already answered every question you asked in his original post. You are just being annoying and wasting time trying to act like you or verizon cares at all. You definitely don't care. You probably enjoy the misery of others. I bet you love that part of your job.
You know as well as everyone at verizon does that there isn't anything you can do about it unless the company spends a lot more money. They are signing people up to get more subscription money even though they really don't have the capability to service as many people as they have signed up.
You, Joe, are a troll. You should be fired.
Our speeds are 3/10
cannot watch video is common
Nobody is posting their router model, or their 5G signal strength from their router status page. "http://mynetworksettings.com/"
Issue is slow speed in 91737
My speeds on (Fri, Sat, Sun) nights drop to unusable speeds, around 9mbs down and 1mbs up. During the day speeds go back to normal at 300mbs/10mbs for my 5G Home Plus service.
The issue is obvious. The cell tower gets bogged down by customers near me streaming video on the weekend causing speeds to fall well below what I'm paying for. I expect speed fluctuations on the weekends but not 30X slower.
Verizon sold 5G Internet to way too many people in my area. Every time I raise awareness about the problem to support, the same troubleshooting is recommended: unplug the modem, move the modem, and so on. Needless to say, this never solves the problem.
At this point, it makes more sense to go back to Cox because although the speed advertised appears to be slower, I never had speeds drop so dramatically to the point where I couldn't use the internet.
My location is: Scottsdale, AZ 85250
My Modem: ARC-XCI55AX
Same, it's so slow lately, average 2mb down speed and 0.xx up speed. wait few days to see if it's still the same then switch to other service provider.
I'm locate at El monte CA.
Hello,
-Natasha
Hello vzw_customer_su, nothing change on the device or firmware update, the same location has been sitting there for more than a year, it's suddenly slow, disconnected, I also tried other spot in my home, but no luck, the fast speed has back in sunday night till tuesday afternoon, and now it slow and disconnected again, the down speed not even more than 2Mbps.
EN_2222, thank you for the information. We want to make sure we're doing everything we can tohelp you out with your 5G speeds. We're going to send you a Private Message so we can better help you.
~Jesse
We have done all that stuff. That would not cause it to be good sometimes then suddenly go to crash
@Inspectorgg wrote: We have done all that stuff. That would not cause it to be good sometimes then suddenly go to crash
Inspectorgg, I'm sorry you've tried a few things and they've been unsuccessful. We can do some additonal troubleshooting together, and review some network details using some tools on our end. I'm sending a Private Message so we can get started.
-John
I'm in North Florida, and the same thing happens to me regularly.
It's very sad that Cox Cable is faster than Verizon. Cox is the worst service provider in the history of service.
It seems that Verizon is trying to compete with Cox for that title.
All the service reps are there for is to distract you and waste time. Everyone already knows to try and reset the modem, move it, etc. and of course that doesn't work. The modem is super fast, and then all of a sudden slow, and you think moving it will solve that? Ridiculous.
I'm sure verizon has done calculations that it's cheaper to pay a bunch of service reps minimum wage to waste our time until we give up rather than add the number of towers it would take them to actually have a fully-functioning product.
My options are Cox and Verizon. You should pity me.
This has been going on for over a year for me. Connectivity and speed is totally inconsistent. I've already had to return one router too. it's a joke actually to claim they offer high-speed broadband internet with persistently sluggish speeds. I have to reboot my router several times a day. To no avail I've spoken to many Verizon "reps." I'm paying for at least 300MBps "guaranteed" but I'm currently at 1.5MBps down/18.56MBps up which not only is it reversed but is a total joke! I've NEVER hit 300MBps mind you and when I have hit in the 200s it is never constant. I will be in the 200s (feels like a long distant past) and then a few minutes later I retest and I'm down to 10MBps. Nothing is constant or reliable which makes uploading or downloading files a nightmare and you can never estimate as to time. Additionally, when I stream movies I'm perpetually buffering yet I am expected to pay the same amount of money each billing cycle for fluctuating inconsistent subpar service.
On my end there has been no changes. I've moved the router to numerous locations nearest to a window and the furthermost point where the Verizon tower is located less than a quarter mi away. This neither enhances the speed nor its consistency. As well, I live in a suburb that is not densely populated and the building sizes here are not allowed to go above 35ft so only 2-storey buildings are about meaning there is not anything to obstruct the signal and as well my home is elevated. This reduces the ability to claim the lack of signal strength is on my end. Nope it is entirely on Verizon's end. It is no wonder that I have to pay for a TMobile SIM on my iPad for those times I am hog-tied by Verizon's inoperable internet speed for backup as I simply cannot be without internet.
My tech support guy from work laughs and calls the 5G a glorified mobile hotspot and total bollocks. In fact my mobile phone's hotspot capabilities is more reliable and consistent. What does that say about these 5G Home Internet sluggish boxes?
Moreover, these 5G router boxes (new tech) that all the telecommunications are now encouraging customers to opt for that they now supply leak radiation!! Bad for humans and pets. We are CANARIES IN THE COAL MINE with these powerful devices. Do a google search on UK and Europe's studies. Disregard the US sparse and incomplete "findings" because they haven't really conducted any and they're influenced by American corporate greed. We're causing ourselves harm so that telecommunications corporations no longer need to reserve monies that we pay them to enhance infrastructure and lay down physical cables or fiber which is far more robust, reliable and healthier to customers and their pets!
I will be returning mine shortly!
We strive to provide reliable service, and we are concerned to learn that you are experiencing issues. To better assist, please tell us a little more. What is the light color on your device? Have you been able to restart it? Did you recently move the device to another room or address?
~Maria
Start a new topic or ask questions in the open forum.
