Thank you for taking the time to reach out . We want and expect the best connection available. Network Coverage, the model of phone, and the plan we are on influence what service we have access to on our phones . Please share more details so we can provide you with answers. Here is additinal informatoin about 5G. What is 5G and why does it matter : https://www.verizon.com/about/our-company/5g/what-5g
-Deb
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