6 month “free” verizon forward

[satx]

Long story short i signed up for 5G home because of the promotion that was being offered. 6 months of free service. I made sure i was eligible before signing up and then 3-4 months later im still waiting for the bill credits and nothing? I spoke to 2 representatives and 2 managers and they all agreed and acknowledged the issue but none of them were able or willing to fix it.

from the beginning: explained this whole situation to a representative who after much push back i finally spoke with a manager and she credited my account the past due balance but later that same day i checked the eligibility page and after being eligible for months somehow I became ineligible. convenient timing for the representative but anyways I callbacked spoke to a really cool guy I believe in the tech department he genuinely sounded like he wanted to help me out but was unable to. third phone call spoke to a younger guy he seemed to understand the most about the issue we ruled it out to me signing up for eligibility with a different email address then the Verizon account. it was just a matter of the credit system and billing system not speaking to each other. easy fix? Try impossible. the forth and final person i spoke to was a manager of the young guy and man let me tell you.

first of all the manager chose to give me a call instead of transferring me over more likely to avoid quality control and the call being recorded. i’ve worked in customer service for 6 years ive had to take supervisor calls myself but this woman was an absolute menace and liability if you ask me. she acknowledged the issue like everyone else before her but i think she may have forgot that she works for verizon and their customers. This woman berated me, told me to shut up (trashy and unprofessional) then on top of that she reversed the credit that was put onto my account. I know a lot of people exaggerate here but I promise you I’m not when i say this woman was the most vile human being i’ve ever encountered. she refused to answer my questions and then literally hung up on me it was almost comical that someone like this could be working at a company like verizon. before she hung up she told me to see if i was eligible again since I became an eligible after talking to the first pair of representatives. so i did and they determined that yes i was indeed still eligible. (Still living in poverty lol) 

 so at this point i’ve wasted almost 6 hours in total trying to get this sorted out but after that last person i absolutely gave up. because of this i was charged more than full price for 6 months when you included all of the late fees (because the credit was reversed.) so my service is currently suspended. guess this means that my credit score will take a hit after years of credit repair and it’s just a 💩ty because for low income people who qualify for Verizon Forward every penny counts and we’re talking a whole lot of pennys here. $100s of dollars worth.

I can’t lie i feel totally 100% defeated. this is my last attempt to make this right, just hope it gets to someone who wants to do the right thing. the exact dates are a little blurry but I could definitely pull them up for reference but pretty much everyone I spoke to verified that I should’ve received the six month free on Verizon forward promo

[satx]

TL;DR:

Signed up for Verizon 5G Home under a promo for 6 months free service. Verified eligibility before signing up. Months passed—no credits. Talked to multiple reps and managers who acknowledged the issue but did nothing to fix it. One manager even reversed a credit and treated me horribly (unprofessional, told me to shut up, then hung up on me). Turns out the problem was a mismatch between promo signup email and my Verizon account. Still eligible, but the billing system won’t reflect it. End result: charged full price + late fees for months, service suspended, and my credit’s about to take a hit. After 6 hours of calls and no resolution, I feel completely defeated. Just hoping someone at Verizon will actually do the right thing.

[vzw_customer_support]

We never want you to feel like you aren't able to get the proper support and all of your concerns addressed. We can absolutely help make this right here, I'll be sending over a private note to get additional details. 

-Meg