ACP not accepted.
Enthusiast - Level 1

In December I was told by a Verizon representative when I switched to Verizon to apply for ACP and if it's approved it will be added to my account. In January I called back and asked and was told if it was approved it would be applied the next billing cycle. Now I was sent an email saying it can be linked from your previous provider but I just applied for it and never had it applied to a provider. Now they are saying its past Feb 7th when I've been trying to get it activated for 3 months with Verizon and this disqualifies me from the Verizon Forward program as well. 3 months into switching to Verizon and this feels fraudulent at best. I tried providing my ACP application multiple times via chat for it to tell me to contact the acp usac people for further support. At least I live close to a 5g Verizon cell tower. . . . 

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Re: ACP not accepted.
Customer Service Rep

Hello, Zero0mega. My apologies to hear of your experience. Rest assured, help is here. Thank you for the info you have provided thus far. Let's take a deeper dive into the ACP discount so that we can get you some answers and a resolution. I have sent you a Private Message.