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ARC-XCI55AX passthru mode is blocking some cloud devices

There is a locked thread with a similar title where the issue was solved by replacing with another model gateway. I contacted support and referenced the thread and asked if there was any possibility I could get the same resolution. Support indicated they could only replace with the same model and wanted me to again go through troubleshooting steps, It is great that Verizon solved the issue for 1 persistent customer who was willing to share with this community. It is frustrating that support will not use the lessons learned to solve the same issue for other customers.

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Verizon_Support

Hello, we would like to take a closer look at this with you. I sent you a Private Message to reveiw.

-Nikki

Verizon_Support

We are here for you. Feel free to reach out for assistance.

~Geo

mooseark3

I received the private messages - 2 different agents stating that they cannot replace my model with the model that allowed passthrough for another Verizon customer - different reasons from the 2 agents. Then they asked for permission to access my account to further review. The link I was sent to authorize returned a 404 error. I have already had agents look at my account and instructed me to force update firmware by logging in to Verizon router. No such option exists. I respectfully request that I get the firmware update released in late 2024 that "might" fix the passthrough issue or the model proven to work as posted in this community. Repetitive contacts with various agents does not solve the issue.

Verizon_Support

Hi I am more than happy to take a look at everything with you. I understand you have been through so much with different agents, so we get your frustration. I am sending you a private message now so I can assist.

-Jaquetta

mooseark3

At this time I am unable to spend additional significant time on this matter. I'd propose that one Verizon support person take this model gateway and make it successfully pass through IP to work with one of the many services such as Blink cameras. Then pass the secret tips along to us customers.

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